Liked: Clean, friendly staff, excellent location

Superb

Liked: Friendly and accommodating staff. Excellent rooms.
Disliked: Minor hiccup, we were there during renovation, but the staff went out of their way to make sure minimal impact on stay

Very good

Great choice

Liked: Excellent access to Hwy and Mystic community. Newer hotel, very comfortable and lots of room.
Disliked: Visit was too short.

A day away makes you...

Liked: The room was clean and convenient, everything worked had it should.
Disliked: The breakfast was not too good. There wasn’t many choices, fruit not great, coffee was good.

Exceptional

Liked: The rooms are spacious and they gave my group 2 connecting rooms. The breakfast was great and staff were very friendly and helpful.
Disliked: Nothing

Good and would stay again...

Liked: Location- almost next to Old Mystic Village shopping area, as well as lots of restaurants and grocery shops. Room was large, sofa area and kitchenette was welcomed - micro and fridge. The check out team was fab - very efficient and solved a check in issue, which I appreciated. The hotel also had good facilities- free coffee in reception, bar/food, a drinks hour and generally facilities were good. The staff were really helpful with local information too - map of the area explained etc. I'd definitely recommend the hotel - overall it was a good stay.
Disliked: At check in, they got me confused with someone else which then meant I got their name on a check out email sent to me, and assumingly vice versa. Although flagged at check in that it was incorrect, this was not corrected until check out when I flagged my concern again. The receptionist on check out was extremely efficient and sorted it out, which I greatly appreciated, but more care needs to be taken with check in procedures involving guest names. Thank you to the lady who sorted it out, she was reassuring and very professional. :-)

Very good

Great place to stay in...

Liked: Location is great and central to Mystic!
Disliked: Nothing

Exceptional