Exceptional

Amazing staff and stay!!

Liked: Location
Disliked: N/A

Extremely Disappointing Experience – Never...

Liked: good breakfast
Disliked: We recently stayed at this hotel for 3 nights, and our experience was nothing short of a nightmare. Upon check-in, we paid for the entire stay along with a $100 deposit. However, every single day, we faced issues with our room access cards, which mysteriously stopped working each evening. This forced us to return to the reception daily, where we had to argue with different receptionists to regain access to our room.Despite having a booking confirmation and proof that our account was charged, the hotel repeatedly claimed that we had not paid. Each day, they insisted on additional payments, promising to refund us later. Unfortunately, we initially paid extra, but after realizing something was off, we blocked our cards to prevent further unauthorized charges. The situation reached its peak on our final night when they falsely claimed our reservation was only for 2 nights and demanded more payments, plus an additional deposit.The primary person responsible for this mess was Defeny, who was acting as the temporary manager. I have never encountered someone so rude, unprofessional, and utterly incompetent in a customer-facing role. She wasted nearly 5-6 hours of our time arguing with us, even threatening to call the police on two consecutive nights. We agreed, knowing we had done nothing wrong, but it was shocking to experience such hostility.Throughout our stay, Defeny continued trying to charge our cards for random amounts—$100, $76, $7—despite our payment being fully settled. Thankfully, we had blocked our cards by then. Ultimately, we were refunded our deposits, but the entire ordeal was a stressful and chaotic experience that left us questioning the hotel's integrity.In the end, we received our deposit back, but the stress and disrespect were unbearable. This hotel clearly lacks proper management and customer service training. We will never stay at a Hyatt again—this experience was truly the last straw.

Extremely Disappointing Experience – Never...

Liked: breakfast was good and people that were serving, however it was few amount of fruits
Disliked: We recently stayed at this hotel for 3 nights, and our experience was nothing short of a nightmare. Upon check-in, we paid for the entire stay along with a $100 deposit. However, every single day, we faced issues with our room access cards, which mysteriously stopped working each evening. This forced us to return to the reception daily, where we had to argue with different receptionists to regain access to our room.Despite having a booking confirmation and proof that our account was charged, the hotel repeatedly claimed that we had not paid. Each day, they insisted on additional payments, promising to refund us later. Unfortunately, we initially paid extra, but after realizing something was off, we blocked our cards to prevent further unauthorized charges. The situation reached its peak on our final night when they falsely claimed our reservation was only for 2 nights and demanded more payments, plus an additional deposit.The primary person responsible for this mess was Defeny, who was acting as the temporary manager. I have never encountered someone so rude, unprofessional, and utterly incompetent in a customer-facing role. She wasted nearly 5-6 hours of our time arguing with us, even threatening to call the police on two consecutive nights. We agreed, knowing we had done nothing wrong, but it was shocking to experience such hostility.Throughout our stay, Defeny continued trying to charge our cards for random amounts—$100, $76, $7—despite our payment being fully settled. Thankfully, we had blocked our cards by then. Ultimately, we were refunded our deposits, but the entire ordeal was a stressful and chaotic experience that left us questioning the hotel's integrity.In the end, we received our deposit back, but the stress and disrespect were unbearable. This hotel clearly lacks proper management and customer service training. We will never stay at a Hyatt again—this experience was truly the last straw.

Home away from home

Liked: Everything
Disliked: Na

Exceptional

Liked: Location was near highway & restaurants
Disliked: The room wasn’t that clear, refrigerator didn’t work

Worst experience ever

Liked: Nothing
Disliked: It was dirty and there were problems with 3 rooms that I was assigned to during check in. As a result I didn’t stay

Exceptional

Superb