Hyatt Place Hoffman Estates, Hoffman Estates

Great service and breakfast! It was clean. People were great even though it was so busy!

Disliked: Nope.

Friendly staff.

Liked: Lovely decor.

Friendly staff would stay again.

Liked: Coffee was good. Staff was very polite and helpful Great breakfast
Disliked: The bathroom layout was a hot mess tight squeeze it really was uncomfortable to go in and out

Exceptional

Liked: Location and the breakfast was very good
Disliked: Bathroom was small

Exceptional

Liked: Clean friendly staff

Superb

Exceptional

Not as good as other...

Liked: 1. Comfortable bed2. Friendly front office manager and front desk staff, Sam.
Disliked: I generally stay here as I expect good quality, however....1. Wifi was spotty. Video calls kept cutting out during important meetings. Hotel kept making me log back in. 2. I had to ask a few times for housekeeping to deliver extra towels.3. TV is dated. Looks like a telly from around 2005. I had repeated connectivity issues and had to have maintenance sort me out. This hotel should spend a little extra to upgrade the TVs. 4. Wasn't as clean as other Hyatt Houses. 5. Sofa was worn and had a dent in the middle. 6. Bathroom is tiny and configured poorly. The door barely closes when on the toilet. Very dim bathroom lighting and fan didn't work well.

Not a Quality Hyatt

Liked: Quiet and location was good for the purpose of our visit.
Disliked: Toilet and shower in separate small cubby hole with a door that opens inward. One has to slide between the toilet and the wall to close the door, and if you place a shower mat on the floor, it gets stuck in the door. Breakfast was typical cheap hotel faire--watery reconstituted eggs, reheated frozen sausage, toaster french toast, etc. Carpet at the baseboard was dirty at least 1-2 inches from the wall. To top everything off, this hotel was changing their credit card system and they were unable to accept the credit card I wished to use (better reward card) and I had to use one I didn't want to use. The person checking me out did not know what she was doing. Not what I would have expected for a Hyatt.