Exceptional

My stay was amazing the...

Liked: It was very clean
Disliked: N/A

Very good

Bad

Liked: We actually never checked into the hotel. It was in a very bad area of town with shady characters near the property. We had two very expensive bicycles on the car and could not take them off. We spoke with a police officer in the area, and he recommended we not park in the assigned parking. It was across the street with easy access even though there was a gate, it was only car auto entrance. Anyone could walk in and out without access. We asked if we could cancel our reservation and was denied. Very disappointed. There was no manager on duty and the woman at the desk was rude and had no authority. Called your staff at Booking,com and they were equally unhelpful. I always book through your service but will no longer do so. I am the VP of HR at my employer, and I will also inform them of your unwillingness to assist me with this problem and will take you off the list of preferred vendors.
Disliked: Your staff and unwillingness to help me

Exceptional

Superb

Pleasant

Liked: The location was great for the Pecan festival.
Disliked: The breakfast was not that good. The eggs too juicy. It was not a variety as we would like. I would have loved a waffle maker and more options.

Disappointing

Liked: Parking is to far away. Place is run down and dirty
Disliked: Parking

Superb