The hotel was clean and great air conditioner. Other than that, liked nothing. Staff not friendly or helpful; valet was a joke; then no parking lot and no shuttle to stadium. I saw Marriot Courtyard and they had shuttle and desk staff was very friendly when I went in inquiring. I will be staying there from now on!

Liked: Clean room.
Disliked: Staff wasn't helpful or friendly; there was no parking, no vending machines and no shuttle to stadium.

Check-in starts at 3pm; recommend calling ahead to see if you have a cleaned room. I stood in line waiting to check-in at the desk for 2 hours with other guests and still didn't get a cleaned room prior to our concert event.

Liked: Location to the Spectrum Center Event.
Disliked: Stood in line for 2 hours waiting to get checked in along with about 20 other guests starting at 5pm-7:15pm and couldn't get a cleaned room. We had to use the public bathrooms to get ready for the 7:30pm Kid Rock Concert. It's been three days and I'm still waiting for the General Manager Adam to comp my room. I did receive a room key so I could get into my room after the concert. We got 4 hours of sleep for $243.00 at a 4 Star Hotel. The hotel was not prepared for the number of guests who had reservations. Hoping to see my credit card credited as the hotel promised.

Room was very spacious, clean and comfortable. The staff was very willing to answer any questions and was very courteous.

Liked: Room was comfortable. Staff was helpful and very courteous.
Disliked: No shuttle service.

They asked about what brought us there and after we said we were attending a concert they immediately got a car scheduled for us so we didn't have to drive and worry about parking. Will most definitely stay here anytime I'm in Charlotte NC.

Liked: Everyone was awesome and very professional.

Good

Very good

Exceptional

Liked: Yes

Superb

Exceptional

For a Hyatt I expected...

Liked: location and good employees
Disliked: sorely lacking in room amenities

Superb

Exceptional

Exceptional