Unfortunately for this high priced hotel, my wife and I are both construction QC inspectors. So, on that note.....the money this hotel charges, the room should be perfect or very close to it. Paint peeling from bathroom ceiling; sink drain slow to drain due to debris build up; wallpaper in couch area pealing from the wall; some sort of discoloration of wallpaper by sitting area on wall opposite of shower wall; the blinds stopped 6-8" from the window sill (we had to roll up the spare blanket and place it on the window sill to fill the gap). During check out, I brought these issues up to the front desk clerk (Don). After showing him the pictures, he rudely told me that because I booked thru a 3rd party, he wasn't going to adjust anything for the condition of the room. Not good buisness practice for the company that he represents or for the hotel booking website. I will just park my RV in the lot next door next time we go to a concert next door, instead of wasting my hard earned money on overpriced substandard accommodations. Compensation of some kind was and is in order.

Liked: Across the street from the music venue.
Disliked: Although seemed to be mostly clean, the room condition was not maintained very well.

Pleasant

Liked: Location
Disliked: The Pool is cold

Would not recommend or stay...

Liked: Location
Disliked: The room was ok, mattress hard. I did not get the type of room I requested and when I asked customer service about it they were very rude and dismissive. Because I went through a third party they would not work with me at all.

Too pricey- similar to motel...

Liked: No service for 3 days- old and dated room as if you are on 1070’s- no proper lights in the bathroom - have to service desk to get towel lotion etc. worst breakfast ever!

Great Hotel for Business Travelers

Liked: The breakfast was great and the location was perfect for my needs. I like that they have a Bar inside the hotel and everyone was user friendly.
Disliked: There was an error in the reservation, duplicate reservations, and the duplicate that was cancelled was the wrong one. There was constant knocking on my door numerous times telling me to check out; I kept saying that checkout was tomorrow. I finally went downstairs and cleared out the issue but it was an inconvenience.

Exceptional

Exceptional

Poor

Liked: overall nice facility, nice breakfast spread
Disliked: No one mentioned you were across the street from an outdoor concert venue. Was very loud late both nights and during afternoon rehearsalsCustomer service was not great at Check in or Check out

Excellent. I’ll stay there again.

Liked: Very comfortable and clean. Friendly staff. The location was perfect for us, central between the two locations we visited. Easy access to and from the freeway.
Disliked: N/a

A bad stay, we are...

Liked: Nothing
Disliked: We had a lot of problems with the cleaning of the room. They didn't do it every other day no matter how many times we complained to the management