We stayed for a concert. From the time we entered the lobby to check out there were issues. The room key system was having issues and one of the girls at the front desk got rude with several guests when their keys didn't work. I was provided 3 different sets of keys, none of which worked. The shuttle did not run often enough so we were unable to get the shuttle post concert and we're left scrambling trying to find transportation. Additionally we were starving when we got back to the hotel and were going to order from the advertised 24/7 galley only to be told they didn't have any food. Overall it really was a poor experience, my second bad experience at a Hyatt Place in less than two months. I will be thinking twice the next time about booking with Hyatt.

Liked: The close proximity to the venue.
Disliked: The service was below par; there were severe issues with the key system; the shuttle did not run often enough and there was virtually no food available from their advertised 24/7 galley kitchen.

We were in town for an event at Verizon Wireless Amphitheater. Hyatt Place offered shuttle service which is a major plus in an unfamiliar area! The staff was professional, friendly and made us feel welcome. The king bed room was clean and comfortable. A nice set up offering many amenities. There was a very nice breakfast available, that we did take advantage of, the next morning. Should we attend an event here again we WILL look for accommodation at your establishment first! We thank you!

Liked: Convenience to Verizon Wireless Amphitheater, dining and shopping; shuttle service.
Disliked: Microwave in room would be nice if staying more than a night.

Loved the shuttle bus to Verizon. Everyone was so nice. Great room.

Liked: Great location and very nice staff.

Disappointing

Liked: good location, close to restaurants and the mall.
Disliked: the lobby was not clean, the clerk acted like i was bothering him when i wanted to check in.

Very good

Will not be coming back...

Liked: Bathroom was so small it was very uncomfortable Breakfast was terrible.

Very nice place to visit

Liked: My stay was great. Wish was longer stay

It was okay. Great location.

Liked: Shower was not clean, guests were loud (I know you have no control over that), stains on bed

Good

Didn’t stay because they overbooked...

Disliked: They overbooked the hotel, communicated it to booking 2 hours before check in and booking did not notify me. I got there at 11pm and had to find a new hotel.

Room was good, breakfast was...

Liked: Room was good
Disliked: Breakfast was very limited and not facilitated properly. No coffee available most of the time.

Passable

Liked: The staff was very welcoming and friendly.
Disliked: The room was dirty.