We stayed for a concert. From the time we entered the lobby to check out there were issues. The room key system was having issues and one of the girls at the front desk got rude with several guests when their keys didn't work. I was provided 3 different sets of keys, none of which worked. The shuttle did not run often enough so we were unable to get the shuttle post concert and we're left scrambling trying to find transportation. Additionally we were starving when we got back to the hotel and were going to order from the advertised 24/7 galley only to be told they didn't have any food. Overall it really was a poor experience, my second bad experience at a Hyatt Place in less than two months. I will be thinking twice the next time about booking with Hyatt.

Liked: The close proximity to the venue.
Disliked: The service was below par; there were severe issues with the key system; the shuttle did not run often enough and there was virtually no food available from their advertised 24/7 galley kitchen.

We were in town for an event at Verizon Wireless Amphitheater. Hyatt Place offered shuttle service which is a major plus in an unfamiliar area! The staff was professional, friendly and made us feel welcome. The king bed room was clean and comfortable. A nice set up offering many amenities. There was a very nice breakfast available, that we did take advantage of, the next morning. Should we attend an event here again we WILL look for accommodation at your establishment first! We thank you!

Liked: Convenience to Verizon Wireless Amphitheater, dining and shopping; shuttle service.
Disliked: Microwave in room would be nice if staying more than a night.

Loved the shuttle bus to Verizon. Everyone was so nice. Great room.

Liked: Great location and very nice staff.

Overall the stay was nice...

Liked: The location is perfect.
Disliked: The shower liner needs to be changed and the bedding could have been cleaner/ whiter

Bad

Liked: Staff was very nice but unable to ever help or solve problem.
Disliked: We checked in Friday afternoon and did not ever have towels again when we checked out 48 hours later. Staff said there weren’t any “clean towels” both days so we never got any.

Very relaxing and peaceful!!

Liked: The staff was awesome !!
Disliked: N/A

Good

Needs improvement

Liked: Rooms were clean and large
Disliked: They charged me twice without letting me know. I got charged at check in and check out. Manager said check in was an authorisation fee. My stay was $227..check in i was charged $327 and 2 days later at check out i was charged $227 again..was told I should receive my authorisation fee back within 3- 5 days. Absolutely ridiculous. Breakfast was horrible. Bagels were hard, fruit was moldy, sausage burnt..French toast tasted blend and soggy.

Very good

Exceptional

Liked: The room and the people at the desk.
Disliked: Couldn't find out how to worj HAVC. So I cut it off.

Exceptional

Comfy but still needs work

Liked: Close to shops and restaurants
Disliked: Renovations have disturbed the space so we encountered a few baby roaches in the room. I wanna say five total. The bathroom is TINY and I don’t like how the sink/vanity is in view of the bedroom.