We stayed for a concert. From the time we entered the lobby to check out there were issues. The room key system was having issues and one of the girls at the front desk got rude with several guests when their keys didn't work. I was provided 3 different sets of keys, none of which worked. The shuttle did not run often enough so we were unable to get the shuttle post concert and we're left scrambling trying to find transportation. Additionally we were starving when we got back to the hotel and were going to order from the advertised 24/7 galley only to be told they didn't have any food. Overall it really was a poor experience, my second bad experience at a Hyatt Place in less than two months. I will be thinking twice the next time about booking with Hyatt.

Liked: The close proximity to the venue.
Disliked: The service was below par; there were severe issues with the key system; the shuttle did not run often enough and there was virtually no food available from their advertised 24/7 galley kitchen.

We were in town for an event at Verizon Wireless Amphitheater. Hyatt Place offered shuttle service which is a major plus in an unfamiliar area! The staff was professional, friendly and made us feel welcome. The king bed room was clean and comfortable. A nice set up offering many amenities. There was a very nice breakfast available, that we did take advantage of, the next morning. Should we attend an event here again we WILL look for accommodation at your establishment first! We thank you!

Liked: Convenience to Verizon Wireless Amphitheater, dining and shopping; shuttle service.
Disliked: Microwave in room would be nice if staying more than a night.

Loved the shuttle bus to Verizon. Everyone was so nice. Great room.

Liked: Great location and very nice staff.

Superb

Exceptional

Superb

I am always satisfied when...

Liked: Everything is great
Disliked: Nothing was bad

Wonderful stay, very quiet and...

Liked: Hotel was clean & room was spacious - the bed was super comfortable & the breakfast was decent
Disliked: The o my negative would be that they didn’t put out enough breakfast. So make sure you get there early enough before they shut it down. Seemed like 30 minutes til breakfast closed, there were slim pickings & nothing got replenished.

Superb

Good

Glad it was just one...

Liked: Breakfast was good. Location was convenient.
Disliked: The window was broken in the room, had a large crack. Extremely dangerous.The room was next to elevators, could hear everything.Gentleman at the front desk at check-in was highly uninterested, between check-ins was sitting in the lobby on one of the couches with his phone. Wearing an earphone is totally unprofessional.No real blankets in the hotel. When asked for additional blankets were provided thin covers.One of the beds was making a lot of noise.

Could have been better

Liked: Hotel room was a decent size and staff was friendly.
Disliked: The pillows in our room felt like pancakes. Just flat. The plates in the breakfast area mostly had stuck on food on them, and I picked up over 10 plates until I was able to find a decent one. Also, the elevators didn’t feel very safe. Felt very shaky and when I happened to look the exp date for the inspection in one of the elevators it apparently expired 02/2023…yet they still have people riding in them. Bit of a safety risk and potential law suit on your hands if you ask me…