Hyatt Place across from Universal Orlando Resort, Orlando

Liked: Spacious rooms; very friendly staff; easy check-in/out; wonderful breakfast.

Exceptional

Very good

The housekeeping and breakfast staff...

Liked: EVERY staff person that we interacted with a t this Hyatt Place was excellent; excellent customer service, from the desk staff when we checked in to the breakfast staff - they were excellent, they made us feel welcome & like special guests!Housekeeping was excellent! We only stayed here 2 nights & didn't expect any housekeeping service on our second day there, we were pleasantly surprised to come home after a fun and long day at Universal, to find our beds all made up! The afternoon after we checked out of the hotel, I received a call from the hotel staff saying that the housekeeper had found a ring that my son accidentally left in our room. The housekeeper found it -- so grateful for her! - and then the staff called us so that we could come back & pick it up before we flew home.The room was FABULOUS for a larger family! With 3 teenagers/young adults, it was a wonderful to have 2 queen beds, plus 2 bunk beds (we didn't even need to use the sofa bed so that we were able to use the sofa as a gathering spot for our family! Everyone had some space for themselves - this was wonderful for our family!

Good

WE ABSOLUTELY LOVED OUR STAY...

Liked: We absolutely loved the location! All of the staff was very friendly and positive! The room exceeded our expectations. Clean, organized, and very spacious. The beds were comfy as well.

Exceptional

Liked: The was very nice and clean. The option breakfast was good.
Disliked: The transportation to Universal Studios didn't have the time option we needed for the event we were, too.

Highly recommend and will stay...

Liked: Very clean and spacious. Walking distance to Universal Parks. Everyone on staff were super friendly and attentive.
Disliked: Breakfast was ok, but admittedly am a picky eater. Shuttles were difficult to get on, but the walk was not that far.

Good stay to visit the...

Liked: It is a very practical hotel to visit the Universal parks since it is just a 15-20 minutes walk. The room is big, clean and calm (no problem with noise, especially at night). Most of the front desk staff was friendly and helpful
Disliked: There is a free shuttle to the Universal parks but to our opinion there are not enough departures: the parks open at 9 am and there is only 1 shuttle that was already full when we tried to book it at 7am (the following one was only at 9:45am, so too late to enjoy the park fully). On our first night we arrived after 11pm and the only food option available in the lobby was overpriced and not so fresh (16$ for 1 salty snack and 2 yogurts).The parking is expensive (22$ + tax) and not aligned with prices displayed on Booking. In our opinion this should be given for free and included in the price of the hotel.