Hyatt House Paris Charles de Gaulle Airport, Roissy

Hyatt House Paris Charles de Gaulle Airport Guest Reviews

Overall Average Score:

Very Good (4 out of 5)

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Bad

Very good

Not convinced as expected.

Liked: The location is convenience to get to the airport.
Disliked: Not really airport shuttle service at all.

Comfortable, good breakfast

Liked: Everything was good, especially breakfast but there was no room service.
Disliked: No room service

Superb

Liked: Front office staff are friendly.rooms are neat and clean.rooms are more spacious.very good hospitality.

Very bad services for a...

Liked: Breakfast was OK, better than other locations in France
Disliked: First - I asked them to issue the invoice the night before leaving (room has been paid 2 weeks before) - not possible.Second - when I entered the room, the window was wide open and very cold in the room. It took some time to arrive to an acceptable temperature in the room.Third - There was no possibility to pay the tourist tax in the morning - something that had to do with the POS. They will draw the money from the deposit but that was not good for me since I was using my personal card for the deposit.Fourth - at the reception in the morning they were able to print the invoice for the tourist tax but not able to print the invoice for the room. They promissed to send the room invoice by emailFifth - They sent the invoice for the room by email but it is wrong - they did not include the correct details. They had all information because the tourist tax invoice had been correct and I thought I had been very clear at the reception that I need those details for accounting purposesSixth - In the morning there was only 1 receptioninst, you can imagine the line of people waiting...

A very nice concluding hotel...

Liked: The room was the nicest we stayed in while in Paris. It was also good value for the money. We had a kitchenette in the room and plenty of room. The room included breakfast which was excellent, also the best we had in Paris.
Disliked: The room served our needs of needing to be at the airport for an early morning flight. It’s not convenient for getting into Paris

Superb

Very good

Liked: Excellent
Disliked: Bar et restaurant

The stay was disappointing as...

Liked: Location was good for an early flight.The staff was friendly and helpful.
Disliked: The bed was hard and noisy. Every time we moved or rolled over, the bed made a loud creaking sounds.The small sofa was covered in gross stains which prohibited us from using itThere was an empty water bottle left from previous occupants which cleaning staff should have taken care of.