Hyatt House New York/Chelsea Guest Reviews
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Beth Tue, 12 November 2024
Jerks
Liked: Location, good view down 6th to Empire State from corner window
Disliked: Room pictures are deceptive, taken w fish eye lens to suggest there is more space there - described as separate seating area and is just a chair in the corner Empty bath product dispensers on day 1 and no help from housekeeping to fix it for hours. When we said this seemed like wrong room, desk staff was rude and said it was our fault for booking on booking.com where we could be deceived!?! Amazing.
Susan Mon, 11 November 2024
The location was convenient to...
Liked: The layout of the room was good. We liked the kitchen and island tucked into a niche. My husband was able to do some work there quite easily.
Disliked: The bathroom was a bit awkward. The toilet paper holder seemed to be installed backwards, which meant when you tried to tear the paper, the whole roll fell off. The shower was awkward as well, and it was hard to contain water within the shower. The entire bathroom floor got wet.
Simon Mon, 11 November 2024
Superb
Liked: Great location. Less than 5 mins from 2 subway stops, and 5 mins from lower Broadway and ESB.Lots of bars and restaurants, a great delicatessen and shops closed by.Staff were excellent.Good room and shower.Having breakfast was also good.Would definitely consider booking again if staying in this area. Lots more positives than negatives.
Disliked: Only minor negatives. Booked a king den, room a bit smaller than expected and limited storage.A/C unit was noisy at times.Some plug sockets felt loose.Extractor fan needed in bathroom.
Viviana Mon, 28 October 2024
Very good
Tim Thu, 24 October 2024
Very welcoming and helpful staff...
Liked: Central location and nice breakfast (included in room rate).
Disliked: Room was spacious for the price, with very comfortable bed, but tired and in need of maintenance.
Andrija Tue, 22 October 2024
It was almost perfect!!
Liked: I liked the location and the view of upper Manhattan from the hotel room the most.
Disliked: During our stay, there was no hot water for one day due to a burst water pipe in the street, without any notification from the staff and finally without a discount for that day when we paid for hotel accommodation.
Jayson Mon, 21 October 2024
Small but nice
Liked: The location of the hotel was great as it was " in the middle" of everything - Broadway, MOMA, Flatiron...The room was clean and the breakfast selwction was small but good.
Disliked: Unfortunately, we found the price to be too high on the day we were there. There was a ComicCon Convention starting on Thursday, and the prices in Manhattan doubled/tripled the day before. The quality of the hotel didn't change because of the price.
Jacques Sun, 20 October 2024
Superb
Juan Sat, 19 October 2024
Superb
Denise Thu, 17 October 2024
Loved it!!
Liked: Loved the location down the garden street! It was also very handy to the train station at the end of the street.
Disliked: The fact that one of the draws kept sliding open and sticking out in the small room, minimising space around the bed