Very good

Good location for one night...

Liked: The location is really great- you can walk out the doors and there is an outdoor shopping area right next door. This was ideal as I had a full day there before my cruise the next day. Lots of places to eat and some shopping. The hotel itself is clean. The front desk staff were very nice. The breakfast that is included had lots of options including hot and cold foods. The room was also pretty quiet- I was at the end of the hall and did not hear much hallway noise nor did I hear the highway that is right across the way.
Disliked: The hotel offers a free shuttle from the airport. I called to let them know I was ready for a pick up. The guy who answers that phone was SO RUDE. He had a very thick accent so I had a hard time understanding him. He was trying to tell me where to meet the shuttle. He kept saying "E/T/P/V/G/B 4" I asked him to spell out the letter he was trying to tell me because the airport pick up area was loud and I could not hear him well through the phone. He proceeded to SCREAM at me. But would not spell out the letter he was saying (as in E like elephant, B like boy, T like Tom etc). He was ranting and raving all because I could not hear or understand him. Finally after about 5 minutes of him refusing to do anything except scream at me, I said can you put someone else on the phone who can help me? And a pleasant female voice said " please meet the shuttle at E like elephant zone 4" - Now why wasn't she answering the phone? He should not be dealing with customers. I don't believe he was at the hotel-I think he was employed at the company who dispatches the shuttles to the hotels. Plan on waiting 45 min to an hour to get picked up.I also signed up for a shuttle to the cruise port once I was at the hotel-which cost $16. Be aware---the shuttle was supposed to pick me up at 10am but I did not get on the shuttle until about 10:15, and then we proceeded to pick up more people at about 3 other hotels!!! Before I booked I asked how long the ride was and I was told 15-20 minutes. I had to board my cruise at 11:30, but thought the 11am shuttle might be cutting it close if there is traffic. Luckily I booked the 10am shuttle. With all the hotel stops, waiting for people to get on, packing up the luggage- the ride took forever! The driver was not efficient either-we drove out of the way all over the cruise port and had to keep turning around!

Exceptional

Very good

Exceptional

Liked: Liked the little kitchen area, so if we wanted coffee or tea it is right there. The staff was very helpful.

Great location, clean hotel with...

Liked: Convenient location, clean property and excellent customer service by personnel!
Disliked: Prices somewhat high

Excellent

Liked: I don't really enjoy staying in hotels because it just doesn't beat being in your own home but staying here was so homey. The staff was super friendly, the room was very clean and the bed was very comfortable. I loved the aprtment style concept of the room. I had gotten a surgery in Fort Lauderdale which is why I stayed here during recovery and they accommodated an early check in post surgery and it could not have gone more smoothly. I also loved how close it was to so many great restaurants that are walking distance. Highly recommend staying here!
Disliked: N/A

Very good

Liked: Very nice hotel. Staff very friendly and helpful. Close to shopping and food choices.
Disliked: The shuttle service is great but there needs to be a way of making sure those who signed up for the shuttle get on at the time they signed up for. Although the staff was amazing and called a service for us because the shuttle we signed up for filled up and we were left behind.

Exceptional