The staff was nice. It...

Liked: We booked a family suite which had plenty of room to spread out and relax. The grounds were well kept and the pool was nice. The breakfast and location was convenient. Staff was pleasant.
Disliked: Our room was not clean, it had not been vacuumed in awhile. There was hair and mold in the shower and a dead cockroach in the closet. A big one, the whole week we were there. It was not adequately supplied. 3 sets of everything for a 6 person room. We had to constantly ask for things, more towels, toilet paper, soap, lightbulbs. We never did get the lightbulbs. There were many broken things. It has potential to be very pleasant but has been evidently neglected. Thank you to the staff who helped when they could!

Decent price but paid parking...

Liked: Staff were extremely friendly and competent.
Disliked: #1 charging for parking will be the reason we chose Sonesta over Hyatt House next visit. #2 Never got a response to a clogged toilet. None of the phones, meaning equipment, worked. Furniture was less than clean. Little roaches in kitchen. TV remote in living room did not work well. Main entry door did not fully close at the bottom.

Exceptional

Poor

Great

Liked: Good
Disliked: Great

Great stay and good value.

Liked: The facilities was excellent. Full kitchen in the room and nice lobby area. Breakfast was typical hotel breakfast. The bed was extremely comfortable. The location was good with shopping and restaurants close.
Disliked: Nothing.

Very good

Disappointing

Exceptional