Hyatt House Chicago Schaumburg

Great location, lots of amenities,...

Liked: Great location, clean facility and friendly staff. James on the front desk was great.
Disliked: The bed and pillows were very uncomfortable.

Exceptional

Great price for the amount...

Liked: We liked the stay - the rooms we booked were comfortable and a great price for two separate bedrooms. Breakfast was yummy and the pool was a hit with the kids.
Disliked: A few issues with the room: the fans didn't work in the bathrooms, there was a broken outlet cover that is for sure a safety hazard, the mirrors didn't look like they had been cleaned

Superb

Exceptional

Liked: The staff was very helpful and friendly

Going above & beyond!

Liked: Location was perfect for what we wanted. Kinda noisy, but to be expected...except the nonstop barking next door. Very clean & comfortable. I want to express my gratitude to Raul. This gentleman was taking out trash & then noticed I was using crutches. It was snowy & a little icy. Not only did he help my husband get me safely to the sidewalk, but he also helped unload our car into his bin & take our belongings to our room. Yes, we did tip him well, but I felt the need to have him recognized for going out of his way to help us. It's rare anymore to have someone go above & beyond.
Disliked: The elevators were a bit scary with all the noise they were making & the shaking.

It was a nice hotel!!...

Liked: The rooms were nice and the kitchen was a plus!
Disliked: I know that it was a pet friendly hotel. BUT we had a barking dog across the hall from us all weekend, I complained several times because my daughter had to be up at 6am! Nothing was done about it. They sent the maintenance man up he also heard it, but we listened to it till we checked out!!!

Exceptional

It was good but it...

Liked: The cleanliness the friendly front desk men when I check in easy check in
Disliked: My bed sheets had stains on them which wasn’t a big deal but when I tried telling staff they didn’t speak English asked for towels at 10 said they would send them up had to go get them at 230 myself the breakfast wasn’t refilled at all so I couldn’t even eat it was a lot of people just didn’t seem like they wanted to restock the food for the amount of people