Liked: The view of Times Square.
Disliked: Nothing.

Superb

Liked: Great location!
Disliked: The store offering food and other items was rarely opened. Had bizarre hours so that was difficult.

Great hotel if you want...

Liked: Great location to Times Square.
Disliked: One of the receptionists was not very pleasant and helpful. Maybe having a bad day.

Very good

make sure you don’t get...

Liked: location wise - the hotel was great, mostly all of the staff were exceptional and it was comfortable
Disliked: i had put in special requests that i was travelling from dublin to celebrate my 30th - i spent hours trying to decide on what hotel to choose and chose the hyatt, they said they would arrange something for my birthday celebration - at check in, the man at the desk insured we had been upgraded, i’m not sure what the upgrade was as it was a standard room, he then offered for me to pay an additional $80-$120 per night if i wanted a better upgrade which i declined as that defeats the purpose, then got to the room expecting something for the celebration and we got greeted with 2 balloons and a generic printed card saying thanks for celebrating at the hyatt - wven 3 star hotels i’ve stayed in before have arranged better but anyway the man at the desk also tried to initially charge me $1300 for a security deposit, when i questioned what this amount was he said oh that’s the wrong amount so he inputed $500 into the card reader, i clarified with him if this gets refunded and he said yes it’s a security deposit only so upon inspection of the room, it would be returned - only to find out now that i’m home, half of the money has been refunded and i’ve been charged half, i got room service 1 of the days as i couldn’t leave the hotel room and this cost $40for a cold bagel and disgusting coffee and banana, so still missing at least $260 - i followed up with the hotel who didn’t respond until 2 days later and they are now saying it is a destination fee even though i spoke to the same man twice and clarified that the full $500 would be returned and he ensured me that it would minus room service - when i asked what the destination fee was, they explained it is for money off sightseeing destinations and roof top access (which was closed 3 of the 6 days we were staying for private functions) but also to add, my 6 month old son ended up very poorly and we needed an ambulance on our 2nd night which happened to be my 30th birthday, then stayed overnight at hospital and he was then...

Very good

Good

Exceptional

Went to the city for...

Liked: perfect central locationroom bigger than expected, super cleanstaff was exceptional

Exceptional