Disappointing

Liked: Location! I used to love this hotel, but I’m so disappointed by my last stay
Disliked: I had dirty nightstand hairs in the sink and pillowcases w holes and were ripped and when I asked for new pillows, they brought me the most overused disgusting pillows

Great stay in the Rittenhouse...

Liked: We’ve always liked the rooms, the bathrooms, and the views at this hotel. We recently tried the breakfast and found it much improved from the previous poor reviews. The dining room is comfortable and stylish, the staff is very friendly and efficient, and the menu choices are varied and interesting. My wife and I ate light—poached eggs and toast, a yogurt parfait, and coffees—but if we’d been hungrier the breakfast buffet looked very good. It was fully stocked with a lot of choices, several of them entrees from the a la carte menu.
Disliked: Security could be tighter in the entrance vestibule, which is on the ground floor, one floor below reception.

Perfect

Liked: Great location. The bellman at elevator was the nicest most helpful staff member at any hotel we have stayed in the area!

Lovely stay, but with a...

Liked: I love the location, the room is laid out very well. The lights by the bed and desk area are good too. I also like the little seating area. I like the little line of hooks, although they are a bit high if you are short.
Disliked: I would like a bit better lighting, especially a bright overhead. I just think Hyatt need to invest in better mattresses, It just feels too springy...would love a firmer pillow top mattress. The bathroom hooks by the shower make no sense,,,they should have been on the wall by the shower as you open the door. The side they are on is opposite from the door, so you are soaking wet and you need to open the shower door step around the door and reach for a towel...doesn't make sense, unless you change the shower door to open on the other side or just add one hook so you can grab your towel without freezing and getting everything wet! Not functional at all.

Good stay overall.

Liked: Easy check in and check out service.
Disliked: Shower was a bit scuffed, water pressure was very light.

Great location and hotel

Liked: Great location. Friendly staff.

Pleasant

Liked: Good location, nice room
Disliked: Mattress to soft

Very good

Liked: Brilliant position.

Exceptional