Bad

Liked: The proprietor of the house cancelled our reservation without our consent. We had inquired about canceling as we were in a bind given that we were, in mid-October, dealing with the lack of power and water in our home here in Asheville, NC due to the effects of Hurricane Helene. I was told we could change our dates for a fee but we couldn't get a refund. Our trip to Chicago was set for the weekend of the marathon and we weren't looking for a different date. Three days after our query, we made a decision to travel to Chicago. I informed the proprietor, Mr Ocasio, that we would be coming and asked if we could leave our bags after check out for a few hours.. He told me he cancelled the reservation and gave it to someone else and he had no rooms available. He cancelled and he held onto almost $1000 of my money which he initially told me he would return but he has not, as of November 17, returned our funds. He has ghosted me on email and never returns a phone call. I've asked him to settle the matter and bring closure. He has failed to respond. I have screenshots and can provide more details if needed. He made a mistake cancelling our reservation but he has amplified the problem by failing to return the funds and ignoring all requests.
Disliked: The proprietor of the house cancelled our reservation without our consent. We had inquired about canceling as we were in a bind given that we were, in mid-October, dealing with the lack of power and water in our home here in Asheville, NC due to the effects of Hurricane Helene. I was told we could change our dates for a fee but we couldn't get a refund. Our trip to Chicago was set for the weekend of the marathon and we weren't looking for a different date. Three days after our query, we made a decision to travel to Chicago. I informed the proprietor, Mr Ocasio, that we would be coming and asked if we could leave our bags after check out for a few hours.. He told me he cancelled the reservation and gave it to someone else and he had no rooms available. He cancelled and he held onto almost $1000 of my money which he initially told me he would return but he has not, as of November 17, returned our funds. He has ghosted me on email and never returns a phone call. I've asked him to settle the matter and bring closure. He has failed to respond. I have screenshots and can provide more details if needed. He made a mistake cancelling our reservation but he has amplified the problem by failing to return the funds and ignoring all requests.

Superb

Fun place to stay in...

Liked: Very comfortable and clean. The breakfast offerings are more like a continental breakfast vs full but plenty to offer. The common areas are comfy.
Disliked: Parking on the street can be trying but that’s expected in Chicago. A small parking area for guests would be nice.

Great location- beautiful place

Liked: Lean, location, free breakfast
Disliked: Bathroom for our room was down the hall outside our room

Exceptional

Liked: Loved the 24/7 snacks and tea

Exceptional

great place for a staycation

Liked: The facility itself was excellent, artsy and very comfortable and pleasant. The check-in was friendly and quick.
Disliked: There were two things that were short of perfect here. One, the continental breakfast items were great but not fully stocked, e.g. they ran out of yoghurt by the time we arrived for breakfast, there was no butter or ice at all and no half-and-half or even little creamers. The second irritating thing was the way they structured fees -- by the time they all added up, the BnB was not really much less expensive than a standard or even luxury hotel in the city.

Great combination of work and...

Liked: Located in a fabulous neighborhood north of downtown Chicago, easily accessible by bus, Lyft or train. Excellent rooms, the common areas are excellently planned. Highly recommended and will be back.

Exceptional