Great location, terrible breakfast and...

Liked: 1. Location of the Hotel is wonderful. You can reach everywhere easily. 2. Reception staff were very helpful and kind. 3. General cleanliness of the hotel and decorations/ambiance was very nice.
Disliked: 1. Breakfast alternatives are very poor. Even they don't provide a simple continental breakfast. The open buffet what they called was consist of 3-4 different foods/meals, that was all :(2. The staff of the breakfast area were terrible. Every morning we suffered from their service ( ordered a filter coffee and waited for 10 minutes, most of them couldn't speak English, many misunderstandings etc.)3. The room hasn't enough big window, almost nothing. Also the size of the room is a bit of dissappointment according to your payment.

Perfect Historico Central hotel.

Liked: I love this hotel. The staff, service, restaurant and location.

Exceptional

Terrific stay at the Zocalo

Liked: We really enjoyed the food, decor, accommodations, and the location. The view from the breakfast rooftop deck was amazing! The breakfast was delicious, there was a wide variety, and you can also order a la carte as well. Throughout the day, they have unlimited snack and sandwiches in their restaurant, included in the price. The service from the waitstaff, front desk, and bellman was phenomenal. Overall, it was a truly pleasant experience. The location definitely gives you a pulse of the city, it is different everyday in the most beautiful way.
Disliked: They did everything they could to make my family's experience wonderful! It can be difficult to get a taxi in that area, but they definitely tried their best to get us one.

An excellent choice at the...

Liked: The hotel boasts a spectacular location right on the Zócalo, offering a fantastic view of the Cathedral. Key attractions such as the Templo Mayor, Torre Latinoamericana, Casa de los Azulejos, Palacio Nacional, and Palacio Bellas Artes are all within walking distance. As solo female travelers, we always felt safe in the hotel’s surroundings. The room was small but functional and clean—perfect for a city trip. The breakfast was delicious and featured authentic local dishes. An excellent choice for anyone looking to explore the heart of the city!

Pleasant stay traveling with family....

Liked: Very hospitable and helpful staff all around. They were eager to help and provided useful suggestions on sight-seeing trips. Loved the daily breakfast at their rooftop restaurant. Premises are well-maintained and regularly cleaned. The location is absolutely fantastic, it's right by the Zocalo and takes about 20-30 minutes to the airport with moderate traffic. The 24-hour cafe is mostly free and covers most basic needs but could do with more menu options.
Disliked: Felt it was a bit expensive, given that the room was quite basic. We've stayed at swankier locations that were less expensive. Not many vegetarian dishes in their rooftop restaurant at other times of the day but breakfast has plenty of vegetarian options.

Exceptional

Liked: Nothing

Exceptional

Liked: Location was superb. Balcony breakfast unbeatable and the snacks and beverages available at the cafe were most appreciated.The concierges Leyla and Vianni went above and beyond to make our stay more enjoyable.

Beautiful hotel with great staff.

Liked: Loved the cafateria on the main floor. Loved the location.
Disliked: Nobody explained breakfast to us (and I didn't think to ask) but we thought that we were restricted to the buffet which wasn't very good - not hot - and we would have ordered off the menu if we had known that we were allowed.