Very good

Liked: Its central and convenient location was ideal for us, as the event facility was nearby.

A decent place to stay...

Liked: The location is good with excellent connection to the airport. Other areas of SF, such as Chinatown or the piers are walking distance from this hotel.
Disliked: While the room was generally clean, some areas were dusty (i.e. the vents). Moreover, every evening it the smell of fried food came out of the vents.

Exceptional

Liked: Very welcoming, excellent vibe for a couples night out. Super clean!

Very good

Exceptional

Good

Disappointing value for price |...

Liked: - Clean Property- Decent Location - Comfortable bed
Disliked: - Advertised as best hotel 2023 - Underwhelming over all, very cold feeling - Price/Value was not there - Staff was not knowledgeable about area, nor very interested/warm when prompted on anything rly, esp. ‘can’t be bothered’ recommendations. I believe the exact answer was to what are nice areas in SF “Go down the street”, when the Uber driver just had a long convo about avoiding the area where the hotel is at night…

The stay was comfortable and...

Liked: The room was comfortable and location was convenient.
Disliked: The valet parking although convenient it did take awhile to get the car back.

Disappointing for the money spent.

Liked: The events team and housekeeping are very helpful and will go out of their way to do their best to meet your requests.
Disliked: The customer service, particularly at the reception / front desk is appalling. Due to a conference in town they had upped their night rate significantly! as I'm sure all hotels do, but their customer service definitely doesnt match that rate. A simple request to ask for a drink from the bar in the evening only to be told that the bar isn't open on that evening, or after a private function in the lobby ending at 8pm, expecting the bar to be open to the hotel guests and again being told that they would not re-open the bar after the private function is (in my opinion) unacceptable.The lounge area also doesn't really allow for business interactions.