The stay was comfortable and...

Liked: The room was comfortable and location was convenient.
Disliked: The valet parking although convenient it did take awhile to get the car back.

Disappointing for the money spent.

Liked: The events team and housekeeping are very helpful and will go out of their way to do their best to meet your requests.
Disliked: The customer service, particularly at the reception / front desk is appalling. Due to a conference in town they had upped their night rate significantly! as I'm sure all hotels do, but their customer service definitely doesnt match that rate. A simple request to ask for a drink from the bar in the evening only to be told that the bar isn't open on that evening, or after a private function in the lobby ending at 8pm, expecting the bar to be open to the hotel guests and again being told that they would not re-open the bar after the private function is (in my opinion) unacceptable.The lounge area also doesn't really allow for business interactions.

Very good

Exceptional

Exceptional

Would not recommend this Hotel.

Liked: The fact that they had games and a pool table in the reception.
Disliked: The room was not the one that we booked. Looked old and worn. The location of the Hotel was a bit scary as very close to Tenderloin district. Valet parking: the driver seat was always in a different position when we got the car and we had the feeling that the car was used for a drive by the valet.

Exceptional

Very good

Exceptional

Liked: all