Exceptional

Comfortable, safe, clean, friendly.

Liked: Clean and friendly staff! As a woman, I felt very safe there. The shower had an issue and they immediately sent someone to fix it! I rarely stay in hotels that have smart tvs so that was a fun little bonus!
Disliked: There wasn't anything I disliked about the property.

Not great

Disliked: The cleaning solution they used left a strong smell in the room that didn't leave and something in the building was creating a loud humming noise in the room that did not dip the entire time we were in the room. They charged us $25 to access our room 20 minutes early and then the key code for the room wouldn't work because it was before standard opening time. We could hear noise from the rooms above us and to our sides that kept us up until 2:30am.

Exceptional

Exceptional

Walked out of the reservation...

Liked: Staff was friendly; mattresses/beds were dirty.
Disliked: Beware....First room I was put in the mattress had short black hair and black specks (no idea what it was) on the bed bug barrier (see picture). After alerting the front desk they put me into another room which had long dirty blond hair on the old yellow stained mattress cover (sorry not picture, I left the room ASAP). I asked for a refund but got the run around....in the end no refund was given. I got a last minute room at the Hilton Garden Inn Uptown which was Super clean and extremely comfortable & was located in a much better part of town. I was out $550 but had my peace of mind intact and had a much more comfortable weekend stay.

Superb

Very good

Hotel Zazz will always be...

Liked: I loved the unique look and feel of this property!
Disliked: N/A