Exceptional

Everything went very smoothly except...

Liked: Location is great.
Disliked: We arrived at Zazz at 2:30 pm; our check in was 3 pm. Our room was ready and there were no other guests in the lobby. When I asked if we could l check in, the receptionist said no problem, then she added that there would be a $25 fee for early check in. This seems a bit petty based on my experience with hundreds of other hotels and how they would handle the situation. This was our third stay at Zazz.

It was convenient and clean.

Liked: It was clean and safe.
Disliked: I would have loved a microwave.

Superb

A really fun and good...

Liked: Fun and clearly into hospitality
Disliked: I was cold in my room and there was no extra blanket.

Exceptional

Comfortable, safe, clean, friendly.

Liked: Clean and friendly staff! As a woman, I felt very safe there. The shower had an issue and they immediately sent someone to fix it! I rarely stay in hotels that have smart tvs so that was a fun little bonus!
Disliked: There wasn't anything I disliked about the property.

Not great

Disliked: The cleaning solution they used left a strong smell in the room that didn't leave and something in the building was creating a loud humming noise in the room that did not dip the entire time we were in the room. They charged us $25 to access our room 20 minutes early and then the key code for the room wouldn't work because it was before standard opening time. We could hear noise from the rooms above us and to our sides that kept us up until 2:30am.

Exceptional