Hotel Zaza Houston, Houston | ConcertHotels.com

I would stay here again...

Liked: Amazing location. Delicious cookies. The beds? The MOST comfy hotel bed I’ve ever slept in my life.
Disliked: $59 valet. Ouch.

Comfortable, convenient and a cool...

Liked: Staff was friendly. Bed was very comfortable, and housekeeping was really good. Restaruant was a fun spot to hang out.

Exceptional

Very comfortable

Liked: Comfortable above any other hotel in the past
Disliked: Pricey

horrible wellcome, very unfriendly attitude

Liked: next to the museums
Disliked: After a 10 hours flight I arrived at 15:15 and I was asked to wait an hour to get a room booked weeks before…which I refused. I told the attendant that I was not at all pleased with this service. Instead of repeating like a mantra « sorry about that » : changing the rules, having more housekeepers could be a solution , but it has a cost this hotel clearly doesn’t not want to pay. Checking out is at 12: so normally « early » check in , 3/4 of an hour before in my case, should not have been a problem ….When asked to pay, I was not told that they charged 300 dollars more « in case I ate twice the content of the mini bar … »…and had to ask for an explanation…this was « too much » for the attendant »…she just left me…The very stiff and unsmiling manager took over. The only light smile I got was when my card went through…The less I could say is that I did not really feel welcomed…Maybe to have more experienced and professional people at the reception could be an option, and to better train them when they have to cope with a very explainable difficult customer…..I did have a room with a balcony but I got the worst view of the hotel: on an very ugly parking place…a very mean revenge for my not being pleased and my not submissive attitude. By the way: it is so noisy on the balcony, that is not worth it….no view and permanent noise…. So AVOID this place and find somewhere else more friendly and probably less expensive