Nice Place to sleep

Liked: Location close to Dammtor, facade is beautiful
Disliked: Room very small and window into the small courtyard; bathroom very small. Breakfast overly expensive and compared to another hotel nearby, small and boring buffet.

Good hotel in a convenient...

Liked: Lovely welcome, good rooms close together as we had requested. Safe and very convenient location. Great breakfast, if at a price! Walkable to the Alster, Planten un Blomen, nearby restaurants (Grindelhof), very good bus/U-Bahn/S-Bahn connections nearby.

Good

Gem of a hotel

Liked: The room was comfy and gorgeous. The breakfast was fantastic. The location was great.
Disliked: Really nothing

Very good

Exceptional

Very good

Very good

Liked: CLOSE TO THE CONGRESS CENTER

Beware - they might increase...

Liked: Nothing.
Disliked: Booked a triple room ages ago for a very reduced price. Thought it was a promo, or there was a catch in the room. (Difficulty booking, loud room, next to a construction site, etc) We booked it anyway. I received messages from the hotel before our trip without them mentioning the price. Two hours before, when we were on the train and about to check-in, we received an email that they changed the price. We got to the hotel and they told us we had two options: we should pay the full price, or they could let us cancel the room for free, as if that‘s a favor they grant us. We were there, 2 hrs before the event we came for, with the staff giving us these two options. In Germany, this is a closed contract and they don‘t have the right to change the price last minute, esp when the contract is already confirmed. We insisted that they fix it as this is their mistake. And if it was a mistake on their part, they should have informed us early or own up to their mistake. We stood our ground and insisted they fix it. In the end, they gave us a room in Hotel Fresena, not like the hotel room we booked. Not the full price but still not the one we confirmed at the booking. We met in the middle so in a way we still got a room. But the stress this has caused almost ruin our day. I specifically booked this trip as a gift to my fiance.