Superb

Disliked: Pillows

Superb

Exceptional

Exceptional

Very good

Liked: comfortable
Disliked: staff doesn't speak English well so it's hard to communicate

Highly recommend place to stay

Liked: Great value, as good as any hotel. Meets and exceeds expectations.
Disliked: Staff is great, clean rooms, comfortable

Exceptional

Not a 4 star hotel

Liked: The company they use to do massages onsite gave a good service
Disliked: Velvet Plaza is simply not a 4 star property. They misrepresent amenities and provide a mediocre experience.My room had hairs all over the bathroom floor and shower. When housekeeping cleaned, somehow there were even more hairs, so I gave up. The “balcony with city view” was actually a permanently locked door leading to a narrow ledge with a view of a brick wall. The few pool chairs are in disrepair. I am unaware of any business center or bar at tbe property. The restaurant has limited hours and terrible food. Room service arrived with no way to open a bottle of beer, I used my own lighter. Room amenities were terrible: no robe, no fridge, low quality bath products. Most of all the staff need to be trained not to be disruptive in guest spaces. Every day when trying to work in my room, the staff was having loud conversations for hours directly outside of my door (right next to a sign that instructs them to be quiet). My massage was interrupted first by a staff member playing music on his phone right outside the door, then again by more staff members having a loud conversation.

Superb