Hotel Tonnelle New Orleans a Tribute Portfolio Hotel, New Orleans

Exceptional

Perfect Uptown location on the...

Liked: The staff was pretty tremendous - polite and helpful - funny and positive. It’s super hard to be all those things during Mardi Gras when you are on the parade route and yet they were. The location on St Charles is great. So, right next to the street car - close to good cocktails - close to the quarter - close to the Garden District. Some great restaurants are walkable.
Disliked: They have a nice setup for a bar/restaurant and maybe because it was Mardi Gras but the cocktails were not so great and the food was just so slow except for breakfast. Again, to be fair it was during Mardi Gras and there is just so much happening for the staff. Overall, great job.

Exceptional

Liked: everything was pleasant and professional . housekeeping was excellent.
Disliked: n/a

Exceptional

Superb

Will definitely stay there again!!!!

Liked: Great place to stay for Mardi Gras!!!!! Staff exceptional. Restaurant was good, food and drinks were great!!!

Perfect location and clean facilities...

Liked: Room was a nice size and the hotel’s location was perfect, right across from a streetcar stop on St. Charles. The lobby and bar area are very nice. The room was clean.
Disliked: The blanket was very thin and I was cold most nights. They did not provide any extra blankets. The plumbing in the bathroom was weird. The toilet handle was installed upside down and the hot and cold water were reversed. (Room 712 if management wants to know.) There was only one person serving breakfast most days so if it was busy service was very slow. They need an extra server for busy times, like weekends during Mardi Gras.

Good

Liked: The staff were very welcoming!
Disliked: We needed to connect two reservations, but after going to the front desk we were assured it was fine. Once we got back to the room and settled we were asked twice when we were checking out.

Pleasant

Disliked: Roomservice was not good

Sleek and elegant

Liked: The decor was what I liked the best, especially the bathroom and the lobby. The location is excellent: right in front of the streetcar stop. Very proper 3-star hotel. The food was surprisingly good for a hotel restaurant! When I interacted with staff they were great. Also, other guests were making noise in the hall so I called the front desk and they immediately sent someone to take care of it.
Disliked: Sometimes desk staff was absent when I had a question. One major suggestion: hotel should give customers the choice of how often they want their room cleaned. I asked twice for my room to not be cleaned, but this request was ignored. This can lower costs and be better for the environment (not replacing my soap each day.)