Hotel & Spa Wasserschloss Westerburg, Badersleben

Its a great location with...

Liked: Location, very friendly staff
Disliked: Being blackmailed about room price, the room booked not the room I was given was advised room booked would be 40 Euros per night more (by the way apparently that's "Booking.coms fault") Receptionist was embarrassed but had no choice, could see on their own system what I had booked, in my opinion a deliberate ploy, the manager absented himself as I complained and left it to the receptionist, REALLY NOT GOOD the food was average buffet style, wine Borolo brought to the table already opened, who does that, clearly not Borolo a carafe of water then i.e. tap water? "oh no we don't do that" so a bottle of water, guess what seal broken. Then there's Bill & Ben the maintenance men driving their digger through the yard, (a lot) on one occasion one guy being lifted up in the Bucket, or the workshop on ground floor, where they hang out and talk (a lot) or use a metal grinder at full blast, so noise plus the fumes making its way into the room, just what you need for a quiet weekend

Exceptional

Good, but a little bad!

Liked: Interesting, colorful place. Historical.Not bad rooms. You can walk around. Take beautiful photos.
Disliked: Unfortunately, we couldn't sleep well after a busy day. A group of other guests were partying under the arch until 4am, practically under our windows. At first they were having fun in the parking lot, then it started raining and they moved to our windows under the arch. At 1:30am I called the reception, they didn't pick up the phone. I wrote in desperation through Booking to contact the owner. The next day after lunch I received a formal reply that they would look into the issue. 3 days have passed. Nobody is interested. The money has been received - the rest is not important. There is a problem with the Internet in the hotel. We were still unable to connect to the hotel network. The administrator's attempts to help us register were unsuccessful. We were not given access to other networks. They are probably only for employees. Very strange. The restaurant is open until 8pm. The food is disgusting. We arrived after 6pm. The check-in process and attempts to install the Internet took a long time. In general, we have 32 minutes left for dinner - for 24 euros per person. There are no restaurants within walking distance. Within a radius of 10 km, it is also a problem to eat. They are either closed on weekdays or work until 20:00. Keep this in mind,

Exceptional

Beautiful surroundings but poor service...

Liked: The castle hotel and the renovation are beautifully done, and the hotel is exceptional in a positive sense. It’s like staying in a museum. The spa surroundings were beautiful, but nothing worked (for example, the spa water was cold and various massage jets did not work
Disliked: The service was non-existent and the restaurant’s (both dinner and breakfast) food was of poor quality (resulting in a severe stomach infection afterward). The reception was only open from 8:00 AM on the departure day, which resulted in us having to pay the bill after departure. We had not been informed about this and the receptionist could not communicate it, and there was no material in the rooms to help facilitate communication

Superb

Liked: Breakfast, Sauna and pool were amazing. It was a really nice experience.

Beautiful old castle with a great spa area.

Liked: A beautiful old castle with a great spa area. Romantic and full of history. The rooms were authentic and beautiful.
Disliked: Breakfast was really very great but dinner at the restaurant gets a small minus for the menu, service and atmosphere. Food was actually not bad, however.

Beautiful old castle with a...

Liked: A beautiful old castle with a great spa area. Romantic and full of history. The rooms were authentic and beautiful.
Disliked: Breakfast was really very great but dinner at the restaurant gets a small minus for the menu, service and atmosphere. Food was actually not bad, however.