Very good

Not for youth

Liked: Terrible staff , horrible manager very unprofessional
Disliked: Poor management

Great location - very comfortable...

Liked: Breakfasts were very good with lots of choices, plus a omelet bar. Restaurant had wonderful food and service.
Disliked: Would have liked more dinner entree options in the restaurant, and though the pool is heated a hot tub would have been very nice.

I would definitely come back...

Liked: Location, great staff and very good rooms.
Disliked: Nothing.

Exceptional

Very good

Perfect choice for few days...

Liked: Amazing landscape nearby, very clean location and friendly staff. SPA area was a blessing , real cosy and with nice staff.
Disliked: Hardly you could find still drinkable water ( sparkling water always at your hands but not still ).

Comfy, healthy and outstanding service

Liked: The hotel is clean, presentable, and comfy. The staff speak a lot of different languages, including English. Menus are also available in English. The wine list is extensive and has wines from all around Europe. The staff also knew the wine list very well and could advise which wines would suit our pallet. The hotel has red and white wine glasses, and we're used correctly. The spa area was lovely. The time of year we travelled, the spa areas weren't busy. The breakfast and salad buffet was full of a mixture of foods to suit all. Evening meals were plentiful and tasty! A fantastic selection of cheese! The pools were clean and very well maintained. The staff service was outstanding. They were very helpful and always made us feel welcome. Evening meal service was done well and made us feel looked after. The location was easy walking distance for fussen and the e bike rental made it easy for us to travel around the lake, free parking for our hire car was fabulous. The free bus passes were an added bonus, and we got some vouchers to help with the cost of activities. The beds were a little soft for us, and we were given a firm mattress topper. I think it is absolutely amazing that a hotel has mattress toppers for people to help them sleep better. Room service cleaning was emaculate. 1 day, we chose the green option and got a small beer, wine, or soft drink each as a thank you. The glass straws are an amazing innovation. Everyone should have them. We loved our stay and really enjoyed the local sights. Thank you.
Disliked: Our stay was excellent. We would love to give feedback to help the hotel get better. It was hard to understand what lake activities were going ahead, e.g, paddleboarding yoga and watersports. It would be great for the hotel to partner with someone on the lake to give easy access to prices and timetables. The spa area was nice. However, missing a hot tub (jacuzzi), plunge pool. A plunge pool would have been welcomed on hot days! More sauna classes / sessions would be a good addition. Or avaliable oils for the saunas to add to relaxation. Sometimes, it was hard to understand what languages the staff spoke. It would be great to put flags either on their name tags or uniform to help us understand what key languages they speak. For example, although we are English, we can speak Italian and Spanish and a little German. Therefore if someone didn't know English we would know which way to communicate with them. It would be great to have a kettle in the room with a selection of teas/ coffee.

Superb

Liked: Location and area, spa & pool.
Disliked: Restaurant for dinner was closed too soon. Quite hot in the room during the day.