Hotel Solares Guest Reviews
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0.6 miles from Santa Cruz centre |
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James, visiting The Catalyst Santa Cruz Mon, 24 February 2014
Liked: Staff was very friendly; hotel was clean (a little old); for the money and location, I would stay there again!
Alex, San Jose Sun, 9 December 2012
Great place to stay, close to everything. You can connect rooms which is pretty cool. You get a free breakfast. I'd recommend staying here if you are looking for a nice, affordable place.
Liked: Clean and free breakfast in the morning.
Disliked: Nothing negative.
Donna, San Jose Tue, 9 October 2012
Liked: Very nice hotel; rooms were clean and spacious.
Nora Mon, 21 April 2025
Pretty decent can’t complain
Liked: The room was very clean and spacious
Disliked: That there is no breakfast included
Sonia Mon, 21 April 2025
Exceptional
Amara Mon, 21 April 2025
Good
Liked: The front desk staff was very friendly and helpful. He clearly explained to me the coffee time, how to get to my room.
Maya Mon, 21 April 2025
Good nights sleep after boardwalk!
Liked: Location was great and the bed was comfortable!
Disliked: It’s in middleOf construction
Lilly Mon, 21 April 2025
Nice but customer service was...
Liked: What I liked about the property is that it was near the beach, the Jacuzzi and the pools.
Disliked: There was tons of flies in & around the hotel rooms, (excessive amount) and also had some flies in the room due to that. Manager was very pushy and rude, and the deposit fee of $250 isn’t labeled on the booking site, which when I approach to the complex, he stated that it was on the website, which is not, and said to contact booking.com to fix the issue…. Why should I fix the issue when I’m not management or owner of this hotel? Whenever I try to speak, he would cut me off tremendously. Deposit fee of $250 should be labeled in the booking description before booking so we ask customers won’t go day of stay, lots of confused as to why we didn’t know about any deposit fees to stay in the hotel
Mary Mon, 21 April 2025
disappointing
Liked: Nothing
Disliked: They are rude upon arrival, they charge you a daily pet fee of $50, $25 for daily parking, and a $1.50 deposit for the accommodation. The truth is that this hotel should be closed. The jacuzzi has a chemist that I don't love, but I almost took off my swimsuit and rubbed my skin and the receptionist said that he didn't care that Booking said that this was their hotel and rules?! I had already paid 700 for 3 nights and at the reception I had to pay all the fees for my dog. Parking is scammers and I hope the city closes them.
Jarquin Sun, 20 April 2025
Exceptional
Liked: It was very nice employees very polite once checking in and checking out. Also rooms were spacious for my family and I
Disliked: Very clean
Ian Sun, 20 April 2025
Overall nice place.
Liked: Hotel has a great pool and spas. Room was clean. Good location, close to everything.
Disliked: The elevator was smelly.
Evans Sun, 20 April 2025
Very good
Andrea Sun, 20 April 2025
Bad
Liked: Location
Disliked: Very unfriendly staff, we called ahead to ask about checking in a little earlier and they said we could go 1h earlier (checkin is really late at 4pm). We arrived at 3:15 with a very tired baby and the man in the counter wouldnt let us check-in. His boss told him to let us in.. The room was ready so he was just being unhelpful on purposeThe hotel is extremely noisy. The walls and ceiling are paper thin. They allow the guests to party loudly at the pool into all hours of the night. There was loud music and screaming until midnight by some guests and all rooms are around said pool so it's incredibly noisy.There was hair in the shower and the bathroom smelled like dirty rags.