Exceptional

Liked: Friendly staff

Good

Liked: It was about 6 blocks from the main plaza. Breakfast was warm but was not included. The room was basic and clean. The hotel was charming in appearance.
Disliked: My bad, I didn’t realise there was no coffee maker or refrigerator in the room. Also we had to put something over the drain as it had a smell.

Very good

Liked: Good location

Great place

Liked: Gorgeous property and good location. I understand it is over 500 years old! But felt very, very comfortable and clean.
Disliked: Breakfast was advertised, but not available. The front office men were a little crabby/cool but the cleaning women were lovely and warm. .

Disappointing

Christian was especially helpful when...

Liked: No breakfast provided
Disliked: Both. nights the pipes in the bathroom wall banged all night long.. We changed rooms and the same thing happened in the new room.

Would consider this a pleasant...

Liked: Very nice and quiet

Very good

Liked: - Friendly staff.- Comfortable open spaces.

Disappointing

Liked: The hotel is beautiful.
Disliked: After reading the reviews, we specifically requested a room on the second floor which is supposedly quieter. Even on the second floor, we have never stayed in such a noisy hotel! Between the noise of the inner court which made it impossible to sleep past 7am and the earthquake-like trembling of the floor every 20 mins when a train passed, it was simply impossible to rest well in this place...