Nice and confortable.

Liked: Location was good for as as we have our son living near. A bit far if you do lots in the Centre and in South Ken. Room was nice but the drawers were dusty. Apart from that the room was very confortable.

Highly recommended

Liked: Location - nearby tube and bus stations.Very friendly and helpful staff.Very clean.Very quiet despite central location.Very well equipped room with refrigerator, coffee maker, electric kettle, safe box, ironing equipment.
Disliked: Room pretty small.Shower difficult to operate.Expensive breakfast.

Passable

Fine

Liked: very clean staff where lovely
Disliked: The telly was in German tried to tell staff about this and no one could do anything about this as we stayed for numerous days this was quite an annoyance

Superb

Always the best staff, beautiful...

I WILL NEVER STEP FOOT...

Liked: Honestly, didn't like much at all. Reception area is probably the nicest part of this hotel.... Because the rooms quickly give you a slap of reality. They're EXTREMELY outdated, unkept, basic... And NOT worth the price they are making you pay!
Disliked: Didn't like anything. Apart from leaving the hotel room for a few hours that evening. Was not at all what I expected. As soon as I walked into reception, I went to the desk to check in obviously. The staff barely smiles at anybody, & speaking to multiple staff members behind the desk I barely could hear them they speak so quietly. I'm 31, so I'm not deaf. They spoke so quietly then look at you like you're stupid when you ask them to repeat. As soon as I walked into my room, I was gobsmacked and not in a good way. AWFUL AWFUL AWFUL, looked cheaper than a premier inn! And wasn't even as clean as a premier inn! I had weird stains on the bed, on the bathroom floor... on the curtains. Vile. Also, the view I had took the absolute *bleep* -- I paid £252 for a beyond basic room, it was tiny... And the world's worst view!!! I couldn't believeeee the price I pad for what I go. That room should be charging premier inn rates!!! I called friends an family immediately, put them on FaceTime and showed them around. They all said it looks so basic and tiny. And all commented on the dreadful view!!!!! I will NEVER EVER be returning here again. And I travel a lot to London, I like trying new hotels. I 1000% will never step foot in this hotel again. Also, I'm still waiting on my deposit!

Exceptional

Superb