Liked: The room was beautiful. The bathroom was amazing.
Disliked: The staff was not very friendly. I asked the check in staff about how far my venue was and he seemed very put out and annoyed. Just told me that everything was within walking distance. Did not offer to help me get to my destination or help me with directions. Didn’t even ask where I was trying to get to. I didn’t encounter one friendly person. The valet people were not any friendlier than the guest check in. The hotel is gorgeous but you need to train your staff on how to interact with a customer.

Stay was great, had to...

Liked: The size of the rooms
Disliked: Parking

Exceptional

Liked: Staff and facilities were great.

Exceptional

Downtown St. Louis is dangerous....

Liked: The hotel is completely rundown.. whatever you do don’t stay here I used to stay here two weeks a year and I won’t be staying here ever again
Disliked: Everything is rundown there were people leaving left and right and then on top of it, they lost my friends key fob at the valet

Exceptional

Honestly wouldn’t have been worth...

Liked: The staff was exceptional and very invested with conversation and satisfaction
Disliked: Hard to figure out parking for the first time staying as its vale. I would have preferred a tub as I thought that’s what I paid for with my arm injury. The room had repairs that needed to be made which was my biggest pet peeve. Shower head was broke, floor was covered with tab, bathroom knobs were missing.

Exceptional

Exceptional

It wasn’t the worst experience!...

Liked: I love the location, the room itself, the pool, the bar and the restaurant!
Disliked: I didn’t like that I stayed there for 5 days and I requested someone to clean the room and no one came to clean the whole 5 days I was there. We had to sleep with piled dishes and old food sitting. No one brought clean towels or bedding. The Valet had horrible communication. Valet took over 20 mins to bring my vehicle. I also have a new fresh scratch on the front and back passenger side of the car. I really need to look into that. I don’t remember these damages on my car before this trip. Last but not least we requested a well done steak and it was super pink so it could not be eaten.