Great location and outstanding restaurants

Liked: The room was nice but it lacked a desk which meant that there was nowhere to put things like papers and computer. A desk was admittedly difficult to fit into the available space. The bathroom and dressing room were very good.The restaurants tried were very good. The Green room had outstanding decor and food. The Cafe had preferential seating for hotel guests and excellent food.The staff were most courteous and helpful.
Disliked: see above

Exceptional

Superb

Dreamy hotel in a dreamy...

Liked: Beautiful hotel, great concierge services, wonderful restaurants & bar. The best part however is its location, at a walking distance to important points of interest.
Disliked: Firmer pillows would have been nice :)

Superb

Very good

Liked: Doormen: very cheerful and helpful; location - very central; cafés: very good breakfasts Front Desk apologised for the problems we had had.Birthday present from hotel in form of a Sachertorte.
Disliked: Reception told us Spa was open 24/7 and it was not; did not point out the button in the room to ask for cleaning.Room service: was like 'Fawlty Towers': took away all our cups and saucers without replacing them; did not replenish teas and when asked in person to do so, still had not done so a day later, so I had to ask again.Spa: very limited - small sauna and steam room; was promised it operated 24/7. but when we arrived there the first evening it was closed. Spa overall not at the standard one would expect from a 5* hotel.Housekeeping line: you get a robot avatar answering your call and he does not understand you. You go to a 5* hotel for personal service; this is not a bank's customer service centre!

Exceptional

Exceptional

Exceptional