Exceptional

The hotel surpass my expectations...

Liked: N/a

Superb

Exceptional

Liked: Everything.

Superb

Liked: n/a
Disliked: n/a

Beautiful hotel, beware of billing

Liked: Very beautiful hotel very clean comfortable and very nice staff
Disliked: Used booking.com to reserve and made payment directly to hotel prior to arrival via text sent to my phone from the hotel. I paid for my two nights stay in full prior to arriving. However booking.com still had a pending charge in my checking account even though I'd already paid. I called the hotel to confirm prior to arrival that this pending charge would not be billed and was told that this often happens with third-party billing, not to worry. I again confirmed with check in staff upon check-in staff upon arrival that this pending charge would not be processed and was told it would not. Confirmed upon checkout with staff that again, this pending charge would not be processed and was assured that it would not. 2 hours later arrived home and saw that the charge from booking.com was processed so I paid double for my room. Call the hotel they apologized said it was an error on the part of one of their agents and that the amount would be credited back to my checking account. I don't know how much more I could have done to ensure that I would not be double-billed? I was disappointed in this, I didn't appreciate having to have to wait for my money to be returned maybe within five business days. Feel that this should not be an issue for anybody booking third party with the hotel, that made me very unhappy

It was great, thinking about...

Liked: Room was well done
Disliked: Some of the furniture in our room needs to be refinished/repaired room 515

Overall nice experience . Friendly...

Liked: Very nice hotel in center of downtown. Coffee shop , bar and nice restaurant in the hotel lobby which is a plusEast checkin and check out
Disliked: Rooms slightly smaller sized compared to other places I have stayed atParking garage isn’t attached and is a bit of walk from hotel

Fabulous

Liked: Clean, easy location