It was almost perfect staying...

Liked: location , staff , cleaning
Disliked: Facility

Superb

Excellent

Liked: Rooms and beds are very comfortable
Disliked: Nothing

Excellent location, friendly staff, comfortable...

Liked: Clean, friendly, comfortable, well positioned and great breakfast
Disliked: Nothing

Exceptional

Hotel check-out nightmare

Liked: Good location. Comfortable bed. Courteous cleaning staff.
Disliked: Previous comment was too long, and I think not everything was posted. So here is the continuation.I’m thankful for the other woman at the reception who accompanied me to the room to check and was very helpful. Also for another woman who i think came from the back office who helped me with locating the police station and the consulate.Losing important travel documents while traveling is a nightmare. Situation did not have to be worse than it was.

Thank you for those who...

Liked: Good location. Comfortable bed. Courteous cleaning staff.
Disliked: For its price and being rated as a 4-star hotel, it did not feel luxurious. We are a family of 7. We booked 2 rooms for 2 people each room, and one big room for 3 people all for 5 nights stay.Guests have to pay for the coffee capsules once you finish the 4pcs that come with the room on the first day. No daily free refills for coffee unlike other hotels. Tried to ask for a kettle one night.Some reception staff were great, but one was particularly off. During check-out, she was obv annoyed at us for having “too many” luggages at the lobby while we were waiting for the van that will bring us to the airport. We had to shuffle our things and transfer stuff to different luggages, and we did not have anywhere else to do it but there because we were already checked out of our rooms. Tried to keep it to the side to avoid taking up more space than we already are. She could not stop herself from making a comment such as “you have too many bags”. (Traveling for 3 weeks to Europe for a big wedding celebration, with a climate we aren’t accustomed to, yes we brought a lot of things and that is none of her business). She repeatedly asked if that was our van waiting outside (clearly cannot wait to get rid of us). I told her no because I can see the approximate location of the driver on my phone and I was in contact with the driver who would have called if he was outside already. My parents felt uneasy that they thought they started to bring our luggages out on the street and just wait outside.Also, I lost my handbag with my passport while inside the hotel at the reception area during check-out. Not their main responsibility, sure. But empathy towards someone who is in distress won’t hurt. This same lady at the reception made it clear that yes they have cctv camera, but they can’t do anything about it (cannot review the footage at that moment) so we just have to go on our way.

good

Liked: great location
Disliked: the balcony door was brokennasty breakfast staff

Exceptional