Disappointing

Liked: Good location in a quiet but central area. You can walk from there to most of the historical sites in the city. Valet parking was very convenient. The breakfast is good with excellent service although they charge extra for egg dishes which hotels of similar level offer free of charge.
Disliked: When we arrived at the hotel we did not get the room we booked but were told we got an upgrade. In practice we were sent to the only room in the hotel which is on the ground floor between the offices and the warehouse. The room was noisy, the windows could not be opened because they face the street and the shower was very outdated and only with a shower head and no hand shower. One wall of the room borders the warehouse or the parking lot and from time to time there was a banging on the wall which was very disturbing. Our request for another room was met with refusal and they even expected us to thank them for giving us a room with a large bed than we had booked. But we were not interested in such a bed but in a quiet room and certainly not to get the room that seems to be the worst in the hotel.

Exceptional

Liked: Breakfast was great. Location across from park meant it was quiet.

Very good

Very pleasant

Liked: An outstanding stay at Hotel Regency! The staff truly went above and beyond, with personal touches throughout our visit that made all the difference. From the thoughtful snacks upon arrival to the water bottles when we checked out, they clearly took extra effort to ensure our comfort. The service was excellent across the board, with daily cleaning and a warm, welcoming atmosphere. They even remembered us and greeted us by name, which made it feel extra special. The breakfast was also a highlight—fresh and delicious! Highly recommend for a memorable stay in Florence!
Disliked: Nothing

Exceptional

Liked: Everything was great
Disliked: Everything was great

Beautiful

Liked: The Hotel si beautiful, small but beautiful, great pozition, great and big rooms, great breakfast and staff are exceptionals. One word, perfect
Disliked: Perfect rooms and staff.

Exceptional

Superb

George Bokov the manager was...

Liked: Overall good.
Disliked: Having to walk upstairs 3 floors to the room. I’m 77 years old and have some walking limitations. The other option with elevator only offered a Queen size bed and small room when we had requested 2 double beds, which they gave us on the room we occupied. But the stair walk was difficult.