Pleasant, but...

Liked: The hotel is pleasant and beautiful. The room, although not large, offers a reasonable amount of space, including a desk, chair, and armchair. The bathroom is well-designed, with the shower and toilet in separate areas.The lobby and bar are elegant and tastefully decorated.Some staff members, particularly those at the bar and the night reception, are exceptionally friendly and helpful.
Disliked: -The SPA, in partnership with the hotel, charged the hotel for the entrance fee, even though we did not use the facilities. This was due to a rule prohibiting regular swim shorts, allowing only tight-fitting Lycra swimwear.We were not informed of this restriction when purchasing our tickets at the hotel reception. Even at the SPA reception, no one warned us, and there were no signs displayed. It was only after we had validated our tickets, entered the SPA, and reached the pool that an employee informed us that my husband's swimwear was not permitted. He then suggested that we could purchase the appropriate swimwear downstairs. We decided to leave the SPA and informed the reception. When we asked whether they would notify the hotel or if we had to do it ourselves, they told us they had no phone to contact the hotel…So, I called the hotel reception myself, only to be told that the SPA had already charged the hotel and that nothing could be done. I found this utterly absurd. The receptionist was adamant, and when I pointed out how unreasonable the situation was, she hung up on me. We returned to the reception and, after insisting, were told that the manager would be informed. The next day, the manager of the reception was polite and offered us a goodwill gesture—complimentary breakfasts, that we declined.However, when it came time to settle the bill, we found out that, in the end, the SPA had not been charged. Still, this did not undo the inconvenience we had experienced. In a five-star hotel, such miscommunication and poor handling of guests are unacceptable.

Very good

Liked: restaurant was good
Disliked: faded elegance

Not 5 star

Liked: Staff great, clean
Disliked: Nothing in mini bar, no corkscrew, small rooms

Passable

Disliked: Dirty bathroom! Dirty room!

Superb

Expected more comfort, won’t be...

Liked: The entrance and foyer of the hotel were beautiful, that’s why I booked it . And it had 5 stars
Disliked: The room was jaded , but the bed should have been in the trash, I did not sleep very well, due to the condition of the mattress. Not what one would expect for a 5 star hotel.

Superb

Liked: Third visit to this hotel, a convenient half way point on the way south. Excellent dinner and sommelier wine choice excellent. Not a cheap meal but nevertheless good value

Exceptional

Room ok area poor

Disliked: The pool wasn’t part of the hotel it was a municipal One next door It is in the middleOf nowhere next to the Michelin tyre factory and you can smell it