Good

Liked: Friendly staff
Disliked: Soundproofing to other rooms was fine, but poor to the main road.

Exceptional

Excelent!

Liked: Everything was great! the area, the staff, the room. Completely recommended for staying in Essen.

Exceptional

Liked: Very friendly and helpful staff. Very good continental breakfast. On a tramline, so very easy to get to Essen and Gelsenkirchen.

Very good

Very good

Liked: Decent rooms and staff
Disliked: It was very hot in the rooms. We could open a window but could not place the fan anywhere near it.

Very good

Liked: Staff were lovely. Breakfast was really nice too
Disliked: Rooms were a bit dated

Very good

Liked: Perfect location when attending stone techno!

xenophobic hotel manager

Liked: The hotel is well connected between Essen Hbf and Zollverein
Disliked: Terrible customer service, I've called the hotel to extend the reservation by 1 night. By phone, the hotel confirmed this change, but when we arrived at the hotel, the reception manager didn't have any idea about this extension. Instead of acknowledging the problem and the miscommunication, she scalated the situation, totally denying the change and creating an estreful situation after a long trip. She charged an unrealistic rate for a single room... Not enough with this. She was xenophobic, and in the breakfast buffet, it was located an information lettering only in our mother tongue to accuse us of taking food. That lettering was focused only on one nationality... She was aware that we speak German and English, there were more guests in the hotel but she decided to provide this information only in a foreign language. I would like to clarify that the hotel staff was polite. It was just the reception manager who has 0 hospitality skills. The windows are not well isolated, and you can hear the traffic and the tram.