Service improvement needed

Liked: The room is big
Disliked: Wifi was bad. A staff member was really passive aggressive. I entered and exited as usually for two nights. However, on the third night, a security insisted that I should only enter and exit through the underground garage instead of the ground entrance. Even when I have already reached the exit, a security lady blocked me and dragged me back to the garage. Though there were no signs or written notices saying "Second floor guest cannot use the ground entrance." This behavior wastes guests' time and is offensive.

If you wanna look for...

Liked: Spacious room
Disliked: Odor from drain, thin comforter, lack of storage space or desks, no safe to put things in, passive aggressive staff

Exceptional

Superb

Exceptional

Exceptional

Superb

Pleasant

Liked: The size of the room was very good. We had breakfast at the restaurant, and it was pleasantly good (inexpensive and tasty).
Disliked: The room had a smell of smoke.

Exceptional