United States
Canada
United Kingdom
New Zealand
AustraliaHotel Park Ave Guest Reviews
Overall Average Score:
Good (3.7 out of 5)
Write a review
Menu
Write a review
Lauren Mon, 24 March 2025
The hotel was a comfortable...
Liked: The hotel was perfect! The staff were so kind and welcoming as soon as we arrived. The room was beautiful- our window looked out to the Empire State Building! The amenities were great, the bed was very comfortable and huge! The terrace was beautiful. Location amazing!
Disliked: Side note for anyone traveling with pets- there wasn’t an immediate grassy area for potty so my dog used nearby tree trunks and mulch. I think this is typical for the area but I’d recommend doing a good potty walk before the stay (we went to Central Park first) since grass options are limited in this part of the city.
Pascual Fri, 21 March 2025
Exceptional
Kata Fri, 21 March 2025
Superb
Liked: Perfect location, perfect view and very kind staff
Disliked: The breakfast was not enough
Gregoire Tue, 25 February 2025
Would come again next time...
Liked: The location is fantastic, and the personnel was really nice. The room itself was spacious, and the value for money really good. Booking also offered a taxi ride which went really well.
Disliked: The breakfast was lacking
Dutchess Mon, 24 February 2025
AMAZING
Liked: I have stayed at this hotel a total of 5 times and the hotel is extremely clean, staff is amazing and goes above and beyond to assist guests. The location is wonderful and the rooms are spacious and comfortable as well as clean
Disliked: N/A
Maya Sun, 16 February 2025
Exceptional
Stacy Thu, 23 January 2025
Exceptional
Liked: Staff were super friendly and helpful
Disliked: Enjoyed the stay so faultless
Jerzy Wed, 22 January 2025
It was okay.
Liked: Localisation was perfect. I cannot complain at the room and the cleaning service. The folks at the lobby were polite and helpful. The views from the terrace were terrific.
Disliked: The corridors looked as if they weren’t renovated for a long time. The breakfast was low quality.
Izzy Fri, 17 January 2025
Great location, comfortable beds. Beautiful...
Liked: Location
Disliked: Breakfasts
Ayesha Mon, 13 January 2025
WORST HOTEL I HAVE EVER...
Liked: Honestly the only good thing was the location!
Disliked: ONE OF THE WORST HOTELS I HAVE EVER STAYED IN MY LIFE!!!!I cannot stress enough how appalling my experience at this hotel was. From unauthorized charges to broken amenities and abysmal customer service, this place is a disaster.Here’s what went wrong during my stay:- Unauthorized charge of over $2,000: The hotel withdrew over $2,000 from my account without authorization. This caused my card to be blocked while I was traveling in New York, leaving me stranded and unable to access my own money for an entire day.- Broken Wi-Fi and heating: The Wi-Fi didn’t work on the first day, and the heating in my room was broken for the first three days. Basic amenities like this should never be an issue, especially for the rates they charge.- Refund nightmare: After this disastrous stay, I was promised a refund, but three months later, I am still chasing them. They refunded only a small fraction of what they owe me and have ignored my repeated attempts to resolve this.Horrible communication: The management is unresponsive and clearly has no interest in addressing customer complaints. Emails go unanswered, and they seem to hope you will simply give up.-This hotel has no respect for its guests or their time and money. They prioritize taking your money over providing even the most basic level of service.Do yourself a favor and book somewhere else. There are plenty of other hotels in New York that won’t treat you with the same level of disrespect and disregard. This place should be ashamed of itself.
