Hotel Park Ave, New York City | ConcertHotels.com

Will come back again for...

Liked: Morgan the Manager was exceptional…very knowledgeable and friendly.
Disliked: Breakfast options

Comfortable hotel in a good...

Liked: Comfortable bed, good location, helpful staff

The staff was not friendly...

Liked: I booked a 2-night stay. They charged my card 3 times for the same 2-night stay. The staff was rude. The toilet was unclean. I asked to change my room, but the lady at the counter replied to me in a very rude manner. She then offered to have toilet cleaned instead. She said someone would come clean it. No one came to clean it. The next day I asked for a toothbrush and toothpaste. A different lady told me it will be sent right up. No one came either. I was mostly upset with the fact that I got triple charged. Once on booking.com, then twice by the hotel for the same amount.

Good

Liked: The location was great and the staff nice a special thanks to Allen Johnson at the reception very kind and helpful
Disliked: The room was cleaned only 1 day on 4 of stay

Exceptional

Extremely disappointing. Cannot recommend this...

Liked: This is the fourth and last time I will be staying at this hotel. They removed the front desk check-in. It’s only computers.They no longer serve breakfast as previously on the 15th floor on the terrace. Although it’s booked that breakfast is included. They serve breakfast inconsistently by dropping a bag at your door with yogurt and a banana. I upgraded to a deluxe King studio for this day and it was no different than my previous standard king room. They say it’s greater square feet but basically that’s just the hallway into your room. Not worth the amount charged. Cannot recommend this hotel. Go elsewhere.

Superb

I have found my new...

Liked: The staff were so friendly and helpful. Yvonne made me feel like we were old friends each time she saw me. Loved chatting with her Location is perfect.. 25 minute walk to the Village, 25 minutes to Times Square

Fabulous experience!

Liked: We were in to check out a school for my daughter and I had originally booked The Shoreham; when we checked in I immediately looked for another hotel. (Complete dump, but that’s another review). Hotel Park Ave has been undergoing renovations and they have done a fantastic job. From the second you step in the staffed doors you know that this is not an economy hotel. The staff are beyond friendly and helpful- they were a pleasure to interact with each time. The room was very well appointed, including slippers and a Turkish robe. Beds are comfy. Nice wall and room decorations. We felt so comfortable there. Bathroom has all of the toiletries with dual shower heads. The only negative thing I have to say is that the bathroom is an echo chamber, so keep that in mind when you are in there…… you cannot hide anything.I am already looking forward to our return stay at the Hotel Park Avenue.