Exceptional

Very good

Very good

We had a great time.

Liked: Great location near the metro making it easy to explore the city.
Disliked: N/A

Reasonable price for a large...

Liked: Price was reasonable. Overall appearance of hotel was exceptional. I didn’t use all facilities so couldn’t comment. Easy access via taxi. Front facing rooms with view over looking local area. Can see cruise ships and local farming fields. Loved that the window opened fully to take in the view and climate.
Disliked: Unfortunately I ordered a double bed but got to singles. It’s just not the same with a gap in the middle of the bed.Aircon leaking on floor. Floor boards lifting and damaged. A smell of stagnant water. Bathroom requires an extractor fan. Room a little sad and tired. Needs a face lift.

Passable

A disspointing stay

Liked: The free parking
Disliked: My stay at this 4-star hotel was extremely disappointing. My mum arrived earlier in the afternoon and was made to wait for two hours by unfriendly staff who were rude to her throughout. She asked them to notify her when we arrived since her phone wasn’t working, but they failed to do so. Upon our arrival, we were given two twin rooms instead of the double bedrooms we had booked, which was frustrating since we were traveling as couples. To make matters worse, the sheets in our rooms were dirty.When we went to reception to request a room change, they told us they were fully booked and that we'd have to wait until the next day. It wasn’t until 4 pm the following day that a room became available, but by then we had already been kicked out of our original room and told to share with my sister—a huge inconvenience as we were all trying to get ready for a wedding. The unhelpful attitude of the staff made us feel unwelcome, which was shocking for a hotel with a supposed 4-star rating.On top of that, the bathrooms were dirty, with hair in the bathtub, no toiletries provided, and to our surprise, no irons available, making it impossible to prepare our clothes properly. And there was views of horrible buildings. Overall, the service was far below what we expected, and we would not recommend this hotel to others.

Pleasant

Exceptional