Disappointed for the Money

Liked: Bed was awesome!
Disliked: TV and phone didn't work, so I couldn't contact front desk to let them know. Morning "granola" was woeful. Disappointing offerings for the money spent.

Very nice 1 night stay!

Liked: Quiet location, comfortable beds, spacious bathroom and an excellent on-site restaurant for breakfast (FARM). Cool decor everywhere - I like the Rorschach inkblot walls and the insane area rugs!!
Disliked: The in-room coffee maker in my room malfunctioned

Needs to do better.

Liked: I love the location, the property, garage parking, pet friendliness, and the food from the hotel. I stayed here the Christmas holiday and I loved it until it came to my Christmas dinner. It took 3 hours to get either undercooked steak or soggy brussel sprouts and much more. The night previously was amazing when we dined in but the staff on Christmas night were overworked but still very sweet except for the manager who was extremely unprofessional. From the way she dressed to her attitude, my guest and I were taken aback. When we disclosed our issues with the manager we were treated rudely and very nonchalantly. Was even told “I wish I would’ve known” even though we were telling her right then and there with food on our plates. A very insincere sorry was given that meant nothing. She also kept looking at us from afar not to check up on us (which she didn’t) but more so out of annoyance. It’s such a beautiful hotel to have staff acting like this because everyone else was amazing, but unfortunately she needs to do better.
Disliked: The restaurant manger was a non-caring nightmare. Lack of communication with cleaning staff or staff in general for room essentials.

Exceptional

Very good

Superb

Superb

Exceptional

Liked: The entire ambiance
Disliked: I had to go to the 2nd floor for ice

Enjoyable way to bring in...

Liked: Always enjoyed the bar and the makeUp of the rooms
Disliked: N/A