Positive stay except for stairs

Liked: Staff was fabulous. Waterfront location was terrific and adjacent to water taxi dock. Hotel’s historic ambience was uniquely beautiful in a nautical museum way. From the cruise ship terminal it was a two block walk— ideal!!!!
Disliked: Historic building had a lot of stairs. Our $200/ might room’s bathroom was on lower level (down two odd stairs) from the bed and desk. First room we were offered at $180/night was a half floor higher (9 stairs) than where the elevator was located! Our family has mobility challenges so this was unexpectedly hard.

A brief but thoroughly enjoyable...

Liked: Beautifully designed, quirky and clean. Unique & well presented. Staff were very friendly and efficient.

Absolutely great!!

Liked: Fantastic location and it was special as I worked there in the Holland America Lijn 57 years ago when it was an office

Very good

Nice but wouldn’t book in...

Liked: Nice facilities. Restaurant food poor and not good value for money. Check out time at 11AM was unreasonable. One will expect to check out later than 11. Furthermore the late check out fee was a rip off . Very disappointed that we were made to pay over €500 to keep the rooms until 5pm. Wouldn’t recommend staying at this hotel.

Superb

Comfortable weekend in style.

Liked: I enjoyed the historical aspect of the hotel. Very grand. Excellent location with a lot of restaurants and bars close by. The water taxi is a great and fun way to reach many destinations in the city.

Superb

Exceptional

Liked: position, room dimension ,restaurant, staff perfect