Long lines at check-in - only two people checking in a line back to the front door. You would think that a hotel by a convention center would be used to large numbers of people checking in at one time! We went to the bar/restaurant. Actually sat at the bar. It took the bartender at least 10 minutes to wait on us. Would not change the channel on the TV to show an Elite Eight basketball game. Then, when we finally got to our room, we were given double beds, although I requested a king when I reserved the room (back in November)! When I called the front desk, the gentlemen told me that I had requested two double beds when I reserved the room. I told him I had requested a king bed and he argued with me. I told him I had a copy of my confirmation email that indicated a king bed and that I would bring it to him and show him. Then he finally backed down and gave us a king bed room. Service was poor; definitely overpriced for the service they provide! Probably won't go back.

Liked: Convenient for a concert.
Disliked: Not worth the price!

The overall experience and appearance of Hotel Murano was one of the best I have ever experienced. Having been born and raised in Tacoma and coming back to enjoy a concert at this location was very much a vacation. I will NEVER stay anywhere else for a concert at the Tacoma Dome.

Liked: Beautifully remodeled hotel with tastefully appointed guest rooms.

Exceptional

Liked: We were here for my dad’s funeral. It was just the right amount of quiet we needed.

Enjoyed our mini-break. The staff...

Liked: The hotel was quiet during the week. We were so lucky to be upgraded to a corner room with a wonderful view of Tacoma.
Disliked: The hotel is due for a major renovation. The plugs in the bathroom did not work and loose switch on bedside lamp.

Very good

Liked: I loved the architecture and art that was surrounding the hotel. Staff was very attentive and it was all around a great experience

Good

Liked: Our room was very clean and comfortable. The location was great for us as it was close to the Theatre District. All of our interactions with guest services were great. They were super helpful and accommodating.
Disliked: While not the hotel’s fault, unfortunately our car window was smashed in the parking lot. We were very lucky that we didn’t have anything valuable in the vehicle. Something to be cautious about when parking there.

Good

Exceptional

Dirty, loud, overpriced

Disliked: Dirty room. Bathroom had thick, caked on urine puddles by toilet with hairs throughout bathroom. Lights flickered constantly. Loud banging from elevator every 8-20 seconds and was told by staff there was nothing they could do.

Exceptional

Lovely serene stay.

Liked: Beautiful interior with lovely artwork. Very quiet room. Upscale amenities.