Long lines at check-in - only two people checking in a line back to the front door. You would think that a hotel by a convention center would be used to large numbers of people checking in at one time! We went to the bar/restaurant. Actually sat at the bar. It took the bartender at least 10 minutes to wait on us. Would not change the channel on the TV to show an Elite Eight basketball game. Then, when we finally got to our room, we were given double beds, although I requested a king when I reserved the room (back in November)! When I called the front desk, the gentlemen told me that I had requested two double beds when I reserved the room. I told him I had requested a king bed and he argued with me. I told him I had a copy of my confirmation email that indicated a king bed and that I would bring it to him and show him. Then he finally backed down and gave us a king bed room. Service was poor; definitely overpriced for the service they provide! Probably won't go back.

Liked: Convenient for a concert.
Disliked: Not worth the price!

The overall experience and appearance of Hotel Murano was one of the best I have ever experienced. Having been born and raised in Tacoma and coming back to enjoy a concert at this location was very much a vacation. I will NEVER stay anywhere else for a concert at the Tacoma Dome.

Liked: Beautifully remodeled hotel with tastefully appointed guest rooms.

Good location. Walkable to restaurants.

Liked: Great location, nice common areas.
Disliked: The hotel was nice but the room itself was a little dated.

Very good

Liked: Room was clean and ready for us.
Disliked: Pillows

Wouldn’t stay here again. Way...

Liked: Close to convention center
Disliked: Carpet in room was gross with a melted iron spot and bathroom wasn’t clean. Room was terribly small. Old rooms that they have tried to make look modern. Elevators were not good.

Superb

Liked: Walking distance to art museum. View of Rainier. Lobby area was magnificent.
Disliked: Room too bright at night. Drape liners need replacement.

Exceptional

Enjoyed Our Visit

Liked: The location and the suites are lovely
Disliked: The elevators

The night concierge was so...

Pleasant

Met expectations!

Liked: Liked how easy and accessible parking is. Conveniently located near freeway, nightlife, restaurants, etc.
Disliked: Room is took dark. Got texts from the hotel asking if I needed anything but took almost an hour to respond.