Long lines at check-in - only two people checking in a line back to the front door. You would think that a hotel by a convention center would be used to large numbers of people checking in at one time! We went to the bar/restaurant. Actually sat at the bar. It took the bartender at least 10 minutes to wait on us. Would not change the channel on the TV to show an Elite Eight basketball game. Then, when we finally got to our room, we were given double beds, although I requested a king when I reserved the room (back in November)! When I called the front desk, the gentlemen told me that I had requested two double beds when I reserved the room. I told him I had requested a king bed and he argued with me. I told him I had a copy of my confirmation email that indicated a king bed and that I would bring it to him and show him. Then he finally backed down and gave us a king bed room. Service was poor; definitely overpriced for the service they provide! Probably won't go back.

Liked: Convenient for a concert.
Disliked: Not worth the price!

The overall experience and appearance of Hotel Murano was one of the best I have ever experienced. Having been born and raised in Tacoma and coming back to enjoy a concert at this location was very much a vacation. I will NEVER stay anywhere else for a concert at the Tacoma Dome.

Liked: Beautifully remodeled hotel with tastefully appointed guest rooms.

Very good

Very good

Superb

Very good

Liked: Beds were incredibly comfortable. Best ones I’ve ever been in at a hotel. Area felt safe and the views were incredible. Eggs Benedict was super good :)
Disliked: Just a heads up I didn’t know parking was $28 a night, so be prepared for that charge.

Very good

Liked: Location, ease.of.checkin and such
Disliked: Parking price coupled with expensive hotel cost. Don't like being nickle and dimed.Carpet worn out. Cabinets tattered. Elevator s were really slow 15 minute delay

Exceptional

Exceptional

Good

Exceptional