a short walk from Luzern...

Liked: This hotel is a short walking distance from Luzern train station, it is not a boring walk cause the Chapel Bridge is along the way, you can even do a side trip to the Town Hall on Kornmarkt to pass the time. You will also be walking on cobblestone alleyways then turn right on Munzgasse. Find the building number as there is no sign or name of the hotel on the outside. Enter the code on the door keypad. Once you get in, the automated machine is on the right, this is self check-in, choose your language preference, then fill in the information such as guest names, passport number & credit card then wait for the key card to come out. Carry your luggage & go up the stairs, then scan the key card to use the elevator (it can fit 2 people only). There is a small fridge, a safe on top of the ledge/table, a kettle, water, drinking glasses, a lamp, and a television. There are 2 hexagon-shaped open closets for your clothes. There are plenty of wall outlets for charging your gadgets.
Disliked: It does not have air conditioning but a standing fan is available or you can open the windows for ventilation. The sink is strangely outside the bathroom. The heater is in the bathroom which has a shower & toilet. If you ever need to use the heater during the night you have to keep the bathroom door open to get the heat. Also the cobblestones make it difficult to roll your luggage.The noise of the restaurant adjacent to the hotel can be heard, noises like people talking, cooking & the dishes.

Very good

Exceptional

Perfectly located beautiful hotel

Liked: Self check in was something we had never experienced before and was super easy.The room was spotless and cozy, we loved it as a family. We all wanted to stay for a couple of nights.Shower was great and no heating problem in the room.
Disliked: There was a constant water dropping sound in one of the radiators. It lasted for the whole night.

Exceptional

Very good

Liked: Clean and tidy, location is perfect, the room is comfortable
Disliked: No laundry, Slightly slow response if there is any enquires out of office hours

Pleasant

Liked: Exactly at the center of the town!
Disliked: They told us that we could leave our luggage but no one appeared when we ring the bell even though it was 11 am!

Exceptional

Good

Liked: Good location. Comfy beds. No coffee provided but an electric jug. Good shower. Very modern. Has a small lift.
Disliked: No coffee or milk provided.