Very disappointed

Liked: The location was great and the staff friendly. The breakfast choice was limited but enough food and fine. The bed was very comfortable.
Disliked: Where do I start? The room was small , the bathroom was ridiculously small. Couldn't turn around in there without bumping your arm or other body parts. The shower was only just usable due its small size, also nowhere in the bathroom to put a washbag without fear of it falling into the toilet. The air conditioner on the wall was out of order and a portable unit put in room it had a large ducting pipe onto the floor and was so noisy you could not hear the TV and certainly not sleep with it on. The room was very warm. If you opened the window the noise from the street was unpleasant.The lift to our floor was very small and claustrophobic with very little room for two adults with 1 suitcase and a carry on bag.When we asked if we could change the room for the above reasons we were told we could change but it would cost another 200+ Chf. It was ridiculous!