Very good

Very good

Exceptional

Liked: Location
Disliked: Ac

Very good

Poor

Disliked: small room NO AC, Smell

Superb

Liked: I would like to thank you for Mr, Ebad Rasoly for his support, and verygood service understanding and providing all the facilities required by us, my satisfaction reached 100% just by talking to him and the services he provided to us.
Disliked: Hope to see the hotel after the maintenance and renovation finish.

Disappointing

Passable

Very good

Liked: We made the booking late at night after our flight back from Geneva was cancelled, and were grateful it was available. The suite we were in was in the older part of the hotel, so while comfortable, it was a bit tired. There were a couple of faux pas one wouldn’t expect from Metropole/5-star hotel, but service recovery was good. Breakfast was good and we very much enjoyed the rooftop terrace, having drinks with the fantastic view of the lake and Jet d’Eau.
Disliked: There was a greeting card from the hotel in the suite addressed to another visitor and no greeting card for us. My guess is that person cancelled last minute/got moved to another room and we were allocated that room instead of her. Felt odd that the staff hadn’t checked/removed the card before taking us to the room.