Noisy room

Liked: Room for first night was very loud, my wife couldn't sleep due to the tremor of the street, noises from neighbours, water drainage and other noises. The room was A05 and is not friendly for getting a good rest.

Superb

Exceptional

Very good

Liked: Great location as close to tram and train stops. Nice, clean room with very comfortable beds. Buffet breakfast had a good range of food and delicious pastries. All staff very friendly and attentive.We would be happy to stay here again
Disliked: The tram line ran close to the hotel which, while very convenient for transport links, was very noisy and you could feel the vibrations round the room. It didn't bother us too much as we were out much of the day but woke us up at 6am as they started. Also we would have really appreciated tea or coffee making facilities in the room.

Disappointing and unfair deal

Disliked: When I got to the room, I realized that the dimensions and photos did not match the photos in the reservation. When complaining at the reception, they said that the room I booked was correct and that the photos of the reservation correspond to another room, larger. They offered me the larger room for an additional value of 150 euros. I felt injured, since I made the reservation having the larger room in mind.

Good

Exceptional

Exceptional

Very good

Liked: The room was a bit cramped but it was okay. I liked that we had a bathtub as well as toiletries. The breakfast is your typical continental breakfast, good variety of breads, cheeses and drinks. I don't fully remember her name but the female staff in charge of coffees(?) and the bread behind the counter was a delight. She had so much energy and made sure that everything we got was to our satisfaction. 10/10 customer service skills, seems like she loves her job.
Disliked: The rooms were a little cramped, the single bed was really a pull out couch with a small mattress topper. There was only one available wall plug for us to use right under the full length mirrors. So that was a tad inconvenient. The other wall plugs were a 3 point configuration that didn't seem like usual european two point wall plugs.