Liked: Close to the venue.
Disliked: Way overpriced. We found the room cold and the fridge didn't work.

Would stay here again and recommend to friends and family.

Liked: We loved the hotel, great room!
Disliked: Wished the hotel bar was open later than 11pm.

Liked: Clean and comfortable environment.
Disliked: Placed in a weird area.

Tolerable

Liked: Bed was comfortable
Disliked: It was a very awkward experience. They start bombarding you with emails right after you can no longer cancel your room, ask you to check in electronically, but when you try to do it won't work as you haven't paid. And then they don't take payment until morning of arrival.... then stop asking me to check in. After payment is made again another email/text. But again you still can't check in as your room isn't clean yet. Ok, then send me the link to check in once my room is clean. If you want to be Digital, use is right and get the usability right so as not to be annoying. Rooms are not sound proof at all. We could hear people yelling, sounded like they were in the hall and they were actually in another room. There are no staff on site after 11pm. They should at least have Security for those people that knock on the front door begging to get let in as they forgot their key...but did they??? It should not be the guests responsibility to let them in. There is also no privacy in the rooms between bedroom and bathroom. If you want to take a bath or shower... well everyone can see you. If you were there with a Spouse... ok, but what if you went with a friend. You better be 'good' friends.

Great Stay

Liked: Location -right downtown. Love the architecture of the room. The reception area could improve a bit.

relaxing and modern with a...

Liked: the soaker tub was wonderful, as was the king sized bed. lots of towels and a good selection of coffee.
Disliked: no room options with kitchens or even a microwave. heat vents are placed too high to be effective. no fan in bathroom.

Good quality and reasonably priced...

Liked: Clean, functional, reasonably priced.
Disliked: Parking across the street (in the underground garage) felt a bit unsafe for a single female traveler, although it was without incident.

Very good

Liked: The room was awesome, bed was more than comfortable. Was surprisingly quiet at night as well ( I thought it would be louder) due to location right down town.
Disliked: Parking kind of got messed up. Reception said gates had been left open for the Xmas holiday and to just head on in. Ended up costing over 30$ to park for 19 hrs.

Comfortable and convenient

Liked: Modern and clean, nice big room. Located next to a lot to do in the city, especially Covent Garden.
Disliked: Pillows are tiny. They are not king sized for a king sized bed.

Great location!

Liked: The downtown location was amazing and being so close to Covent Garden Market was a bonus. A great place for coffee, breakfast, lunch and dinner. The room was very spacious and comfortable.
Disliked: The hotel doesn’t have on site parking but offers the option of paid parking under the market building, however there is no in and out privilege during the day. The hotel decor is dark so it makes the room and hallways feel dim.

Good

Exceptional

Liked: Right across the street from the arena!