The staff are helpful and...

Liked: Everything & everyone - from the reception (Sergio and the young man who advised us on travelling to a music venue in Tegel especially - Amelia in the restaurant was also charming & helpful). It is a jewel of a place.
Disliked: Nothing

Very good

Great place to stay in...

Liked: Fairly new & very big rooms! We had a great stay with our family, the staff were attentive, welcoming & very friendly. Would definitely stay here again in Berlin.

A perfect stay and we...

Liked: The breakfast was exceptional, in particular the gluten/dairy free choices. The best I have ever had. I shall miss the vegan yoghurt very much. It was delicious. The staff were also fantastic in catering for my needs. It was a refreshing change for me. Thank you

Exceptional

Good

A clean hotel

Liked: Staff were helpful, they gave us a map and told about the city. The hotel was renovated. There was a nice pub next to the hotel.
Disliked: The hotel is at a central point on the map however it is not close to Kudam or Alexanderplatz. Too much Uber you need.

The stay was wonderful …!!

Liked: The hotel is very conveniently located, and it is very well maintained. The staff on the front desk (Sergio and Francesca) were incredibly helpful when we had difficulties with our flights … reorganizing airline pick-up and restaurants at short notice.Breakfast at the hotel was amongst the best we have enjoyed … and, as ate here one evening as well, we can confirm that dinner was also really good.
Disliked: We have no complaints. We have no quibbles. We have no reservations.

Exceptional