Bad customer service

Liked: They cancel my reservation prior my arrival
Disliked: They cancel my reservation prior my arrival

Exceptional

Absolutely stay there! Loved it!

Liked: Staff and beautiful boutique hotel! Great rooftop deck. Buy the tour to tequila! Omg it was the best time ever!
Disliked: Pillow too big.

Superb

Invest on your hotel

Liked: Location / price it's okay
Disliked: Clear lack of maintenance, they don't have any type of improvement and all arround and more on the room need maintenance, ac filter 100% clogged. Floor damage. The shower head broke and more.

Great place to stay

Liked: Location. Clean. Great free breakfast with our room but not all reservations
Disliked: Check in. Was slow and under staffed. Room not ready in time

Beautiful stay in Guadalajara!

Liked: Very beautiful hotel! The rooms were very cozy, comfortable beds, very clean, and the staff were very helpful and friendly. Safe area, within walking distance to lots of things.

Quaint, garden hotel in the...

Liked: The Love It hotel is a small, quaint, modern hotel in the middle of beautiful Chapultepec. There are restaurants everywhere and the neighborhood is safe and nice to walk around in. The hotel staff is very friendly! I enjoyed the room service as I was working in the mornings so coffee was brought to my room daily. The room is well proportioned and has a clear glass shower that separated the bed from the bath! The windows are large with curtains that go all the way to the high ceiling which gives the room an sense of elegance. The rooftop patio is open air and the front lobby patio is surrounded with lots of plush green plants. The lighting illuminates the patio where an evening drink can be enjoyed. I'd be happy to stay here again and would recommend it to anyone looking for a smaller hotel in the middle of a lovely neighborhood with plenty of restaurants next door and across the street.
Disliked: Just a note to the hotel management: The gym was good but could use a few items like a floor matt for stretching but had most of what is needed for a daily workout. This did not affect the "10" rating.

Good