Pleasant

Great value for money very...

Liked: Excellent and friendly staff
Disliked: Not a lot of electric points in the toom

Very good

Good

Very good

One time and forget forever

Liked: Size of bathroom. Breakfast.
Disliked: Super burpcratic check-in!!! They told me that Swiss ID card non sufficient to check in and ably passport is needed even for 7 yo. kid. No umbrellas for guests available. Entrance door in room made of paper so noise from corridor interrupting sleep. Instead of good morning - you hear - you must pay city tax! Breakfast room dark and small.

Bad

Disliked: We stayed for one night, from March 18 to 19, as a group of 4 adults and 2 children. Unfortunately, we experienced issues right from the start. Although check-in was supposed to be available from 2:00 PM, we arrived at 2:20 PM and were told that one of the rooms was still not ready. Eventually, around 3:00 PM, we received the key to the second room.In room 132, the bathroom door would randomly lock itself, making it difficult to get back in. Overall, the rooms are in need of renovation and refreshing.However, the worst part of our stay came during check-out. We were informed that we could check out by noon and leave our luggage at reception, since our flight wasn’t until 10:00 PM. Later that day, one of our friends remembered he had left his original men’s Hilfiger sweatshirt on the bed in room 106. When we returned to pick up our luggage, the room had already been cleaned and the sweatshirt was gone. Reception claimed nothing was found, even though we searched all our bags in front of the receptionist to be sure. We are 100% certain the sweatshirt was left on the bed in room 106.Unfortunately, the receptionist showed zero concern – didn’t call housekeeping, didn’t make any effort to look into the matter, simply stated that "if anything had been found, it would have been handed in at reception."To sum up – the hotel leaves a lot to be desired, both in terms of quality and staff attitude. The only positives were the location and breakfast. At first, the price seemed reasonable, but after losing a valuable item and seeing how unhelpful the staff was, we feel the cost is no longer justified. We do not recommend this place.

Great staff, recommend the hotel!

Liked: The staff was great, if I have to travel to Milano again I would book this hotel once more!
Disliked: The bed was on the harder side ( a problem I have with many hotel beds) and the breakfast room was small.

Superb

Liked: The staff in hotel are friendly and helpful. The man from reception helped me find emergency dentist on Sunday night. It was difficult but he did it. Thank you very much for this. Another receptionist, lady from Ukraine, found the best route to our destination. The breakfast was excellent.
Disliked: It was a little bit hot in the room, not enough fresh air.