Good

Liked: Clean room, comfortable bed, great location, friendly staff
Disliked: uncomfortable and hard pillow

Exceptional

Great hotel on top location

Liked: Fantastic hotel in the heart of the Madrid. Excellent breakfast. Clean room. Close to metro station. Great value for the money

Bad

Good value option in a...

Liked: Polite and efficient check in. Small, clean room with a private shower. With buffet breakfast was an extra 10 euros and had plenty of choice. Very good location for bars and restaurants and near the Metro.

Good location, well-kept hotel

Liked: The hotel is very conveniently located near the busy and popular Gran Via, where you will find many shops and restaurants. At the same time, I found the hotel to be quiet. I did have an interior room facing a wall, which likely facilitated it being quiet. I did not mind not having a view, as I am just there to sleep anyway. The Callao Metro station is the closest to the hotel.I found the bed to be comfortable. There was a coffee maker and a mini fridge, which were very useful. The room itself was too small, even for one person, and also in regards to the price paid. The bathroom was also very small. However, housekeeping kept it very clean.I did not like the set of stairs that you find inside of the entrance to get to reception. There is an elevator, of sorts, to place your luggage on, which lowers it to the reception area. This was not functioning upon my departure, as there was renovation work being done. Staff kindly assisted me with my suitcase. There are two elevators to the upper rooms. Breakfast was available, but I opted out. It is a good choice and a well-kept hotel.

Very good

Very good

Liked: Very good location, clean, quiet.
Disliked: Bed very hard.

Exceptional